Branch Operations Lead - Customer Service & Safety

Huws Gray Limited; Martlesham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension

Staff discounts

Training and development

Job summary

Huws Gray Limited in Martlesham Heath is seeking an Assistant Branch Manager to support the Branch Manager and help run the branch safely and smoothly each day.

You will lead by example in customer service, ensure adherence to procedures, and coach colleagues while driving branch performance, efficiency and profitability. This role values a hands-on leader with a flexible approach and a commitment to safety and customers.

Qualifications

• Experience in a customer-facing, operational, or sales environment.
• Confidence to support and lead a team on a day-to-day basis.
• Hands-on approach with a strong focus on standards and safety.

Responsibilities

• Support the Branch Manager in the day-to-day running of the branch.
• Act as the main point of contact and lead the branch when the Branch Manager is away.
• Lead by example to deliver high standards of customer service.
• Ensure branch procedures, systems, and ways of working are followed.
• Be a visible role model for health, safety, and compliance.
• Support, coach, and motivate colleagues.
• Help build strong customer relationships and resolve issues professionally.
• Take practical action to support branch performance, efficiency, and profitability.

Skills

Customer-facing

Team leadership

Communication

Safety standards

Job description

Huws Gray Limited in Martlesham Heath is seeking an Assistant Branch Manager to support the Branch Manager and help run the branch safely and smoothly each day.

You will lead by example in customer service, ensure adherence to procedures, and coach colleagues while driving branch performance, efficiency and profitability. This role values a hands-on leader with a flexible approach and a commitment to safety and customers.