Branch Manager: Lead Growth & Customer Excellence

Huws Gray Group.; Croydon; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company car or cash allowance

Lucrative bonus potential

Pension scheme

Private medical insurance

Life assurance (3x salary)

Discounts on high street brands

Job summary

Huws Gray Group is seeking a Branch Manager for Croydon to lead a high-performing team, manage profitability, and deliver exceptional customer service at the branch level. You will drive growth, mentor staff, and maintain strong relationships with customers and suppliers.

In this role you will oversee operational standards, safety, and local market strategy while embodying the company’s values and commitment to service excellence.

Qualifications

• Proven leadership experience in a builders merchants environment.
• Strong commercial acumen with ability to interpret P&L figures.
• Excellent communication skills to inspire and influence teams and stakeholders.
• Proactive, problem-solving mindset and adaptability.
• Commitment to operational excellence and customer service.

Responsibilities

• Take full accountability for branch P&L and profitability through cost control and margin improvement.
• Lead, motivate, and develop your team to achieve outstanding performance.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Ensure health and safety compliance and adhere to operational standards.
• Drive sales growth through proactive customer engagement and local market awareness.
• Interpret financial data, KPIs, and management accounts to guide decisions.
• Champion company values and foster a culture of continuous improvement.

Skills

Leadership

P&L literacy

Communication

Problem-solving

Customer service

Job description

Huws Gray Group is seeking a Branch Manager for Croydon to lead a high-performing team, manage profitability, and deliver exceptional customer service at the branch level. You will drive growth, mentor staff, and maintain strong relationships with customers and suppliers.

In this role you will oversee operational standards, safety, and local market strategy while embodying the company’s values and commitment to service excellence.