Branch Operations & Delivery Specialist

Euro Car Parts Ltd.; Leicester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

Euro Car Parts Ltd. is hiring a Branch Assistant at our Leicester branch. You will deliver excellent customer service, support branch operations and help keep the fleet running smoothly in a busy retail and logistics environment.

You'll handle deliveries, stock movement, trade counter support and use handheld devices to process orders. A full UK driving licence and strong communication skills are essential.

Qualifications

• Previous experience in a delivery driving, warehouse, logistics or branch support role.
• A full, clean UK driving licence.
• Strong communication and customer service skills.
• The ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• An understanding of safe working practices and Health & Safety.
• Basic IT skills and confidence using handheld devices or warehouse systems.
• A flexible, reliable and team-focused approach.

Responsibilities

• Deliver products safely, accurately and on time, ensuring every customer receives excellent service.
• Build positive relationships with customers and represent the business professionally at every opportunity.
• Support Click & Collect customers and assist at the trade counter when needed.
• Help resolve customer queries and contribute to a positive customer experience.
• Pick, pack and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements and dispatch activities.
• Maintain excellent stock accuracy through daily stock checks and inventory procedures.
• Support stock takes and ensure products are stored safely and correctly.
• Help maintain excellent shelf availability and warehouse organisation.
• Carry out daily vehicle safety checks before every journey.
• Ensure company vehicles remain clean, roadworthy and compliant with company standards.
• Use delivery technology, including ePOD systems and handheld devices, accurately and effectively.
• Drive safely at all times, promoting our safety-first culture and protecting our customers, colleagues and communities.
• Follow all Health & Safety procedures within the branch, warehouse and during deliveries.
• Handle stock safely to minimise damage and maintain quality standards.
• Complete mandatory training and compliance activities.
• Support branch audits, operational controls and governance requirements.
• Attend daily team briefings and contribute ideas to improve branch performance.
• Work collaboratively with colleagues across the branch to achieve shared goals.
• Support continuous improvement by helping deliver operational and customer service targets.
• Develop your skills through ongoing learning and training, becoming a valued multi-skilled member of the team.

Skills

Delivery driving

Warehouse operations

Branch support

Customer service

Communication

Organisational skills

Health & safety

IT skills

Team player

Handheld devices

Tools

ePOD technology

Job description

Euro Car Parts Ltd. is hiring a Branch Assistant at our Leicester branch. You will deliver excellent customer service, support branch operations and help keep the fleet running smoothly in a busy retail and logistics environment.

You'll handle deliveries, stock movement, trade counter support and use handheld devices to process orders. A full UK driving licence and strong communication skills are essential.