Branch Manager - Southampton

Leeds Building Society; Southampton; Vor Ort; GBP 48.000 - 60.000; Vollzeit

Benefits dieser Stelle

Annual bonus up to 12%

Pension contributions up to 10%

26 days holiday + holidays purchase

Colleague Mortgage and Saver products

Bupa Heath Cash Plan

Zusammenfassung

Leeds Building Society in Southampton is seeking a Branch Manager to lead the branch, drive compliant, efficient operations and develop a high performing team delivering exceptional service to members. You will motivate colleagues to succeed, manage day-to-day branch performance, and empower positive financial conversations for customers.

You’ll ensure regulatory compliance, oversee risk, and use data to improve outcomes across savings, mortgages and insurance.

Qualifikationen

• Experience leading teams in a retail/financial services environment.
• Strong customer service ethos and ability to build trusted relationships with members.
• Solid understanding of FCA rules and Consumer Duty relevant to banking products.
• Ability to use performance data and metrics to drive branch improvements.

Aufgaben

• Lead and develop the Southampton branch team to achieve targets and deliver exceptional service.
• Ensure compliant, efficient branch operations and risk management in day-to-day activities.
• Drive branch performance against objectives through coaching, motivation and clear accountability.
• Oversee customer conversations regarding savings, mortgages and insurance to secure positive outcomes.

Kenntnisse

Leadership

Coaching

Customer service

Communication

Regulatory compliance

Data-driven

Tools

Microsoft 365

Jobbeschreibung

How you'll help us live our purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do. And you can play your part too – join our Southampton Branch as a Branch Manager.

How you'll make a difference:

As our Branch Manager, you'll have the opportunity to make a significant impact in our Southampton Branch. You will ensure that the branch operates in a compliant and efficient way through the development of an effective high performing team. By motivating colleagues to succeed and exceed branch objectives, you will ensure compliant administration of the Branch.

Whatever your day brings, your work will really make a difference, and you'll feel proud of delivering positive outcomes for our customers.

What will you bring to the role?

• Experience leading, coaching and motivating teams in a retail, financial services or similar customer-facing environment.
• A passion for delivering exceptional customer service, with the confidence to support positive financial conversations and outcomes for members.
• The resilience, empathy and judgement to manage challenging situations, including supporting customers in vulnerable circumstances.
• Strong communication, conflict resolution and team-building skills, with the ability to influence and inspire others.
• Understanding of FCA rules, Consumer Duty and relevant financial products such as savings, mortgages and insurance.
• Confidence using performance data, Microsoft 365 tools and new systems to support effective branch operations and continuous improvement.
• Ownership and accountability for delivering objectives, applying learning and meeting operational expectations.

And in return, you'll get the best from us:

• Annual bonus of up to 12%
• Matched pension contributions up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme
• Colleague Mortgage and Saver products
• Bupa Heath Cash Plan

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.