Branch Manager - Merthyr (12m FTC)

Principality; Merthyr Tydfil; On-site; GBP 40,000 - 56,000; Full time

Job summary

Principality in Merthyr Tydfil is seeking a proactive Branch Manager for a 12-month fixed-term contract to lead our branch team and deliver outstanding customer service.

You will manage people, develop colleagues, and ensure regulatory compliance while building strong ties with the local community. This hands-on leadership role offers the chance to shape service levels and team development within our branch network.

Qualifications

• Proven leadership experience in a customer-facing environment.
• Strong communication skills to inspire, coach and develop a high-performing team.
• Customer-first mindset with a genuine desire to help people.
• Ability to balance multiple priorities while maintaining high standards.
• Confidence navigating people leadership and operational responsibilities.
• Understanding of regulatory and compliance standards in financial services.

Responsibilities

• Provide inspirational leadership and direction to your branch team.
• Build strong working relationships and foster a culture of support and collaboration.
• Coach and develop colleagues to perform at their best and grow in their roles.
• Deliver results in line with strategic business goals and regulatory standards.
• Ensure the branch plays an active and valued role within the local community.
• Understand customer needs and support them in finding the right financial solutions.
• Lead from the front - supporting customers face to face, over the phone and through digital channels.
• Plan proactively, adapt quickly and always put the customer first.

Skills

Leadership experience

People management

Strong communication

Customer-focused

Strategic thinking

Job description

Location: Principality Branch, Merthyr Tydfil

Hours: 35

Contract Type: Full-Time, Fixed Term Contract

Closing Date: 03 September 2026

Contract Duration: 12m FTC

Related Positions

No other similar positions

BELONG -There’sno place like Principality

At Principality, belongingisn’tjust a value -it’show we show up for each other and our members every day.

Our branches are at the heart of our communities.They’rewhere relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch meansbeing present, connected, and part of a close-knit team that supports members through important moments in their lives.

Why consider a role in our branch network?

This opportunity allows you to build on your existing experience while making a meaningful difference within your local community:

• In-branch, people-focused work - This is a fully branch-based role,providingthe opportunity to work directly with members and colleagues in a collaborative, supportive environment.
• Strong teamconnection - Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders.
• An inclusive and supportive culture-We’reproud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network.
• Purpose-led customer service - Our continued success at the Fairer Finance Awards 2025, including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues.
• Wellbeing and development support - Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality.

Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community.

When it comes to belonging, there truly is no place like Principality - and our branches are where that belonging comes to life every day.

Lead with purpose. Empower your team. Make a real difference in your community.

We’relooking for a proactive and people-focusedBranch Managerto lead one of our dynamic branch teams on a 12-month fixed term contract. Ifyou’repassionate about delivering exceptional customer service, developingothersand making an impact in your local area - this could be the perfect role for you.

Whatyou’llbe doing:

• Provide inspirational leadership and direction to your branch team.
• Build strong working relationships and foster a culture of support and collaboration.
• Coach and develop colleagues to perform at their best and grow in their roles.
• Deliver results in line with strategic business goals and regulatory standards.
• Ensure the branch plays an active and valued role within the local community.
• Understand customer needs and support them in finding the right financial solutions.
• Lead from the front - supporting customers face to face, over the phone and through digital channels.
• Plan proactively, adapt quickly and always put the customer first.

Whatwe’relooking for:

• Proven leadership experience, ideally within a customer-facing environment.
• A strong communicator who can inspire,coachand develop a high-performing team.
• A customer-first mindset with a genuine desire to help people.
• Ability to balance multiple priorities whilemaintaininghigh standards.
• Confidence navigating both people leadership and operational responsibilities.
• Understanding of (or willingness to learn about) regulatory and compliance standards in financial services.

Why Join us?

• Make a visible and meaningful impact in your local community.
• Work with a supportive and motivated team who are passionate about what they do.
• Access to professional development opportunities to help you grow your career.
• Join a company that values, diversity,inclusionand continuous improvement.

Ready to take the lead?

We reserve the right to close this vacancy early should we receive a high volume of applications.