Branch Manager - Growth & Customer Excellence

REXEL; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company Car Scheme

Performance Bonus

33 days annual leave

Learning & development

Health & wellbeing services

Pension & life assurance

Staff discounts

Holiday offers & financial support

Job summary

Rexel Gloucester Branch is seeking an experienced Branch Manager to lead operations, drive profitable growth, and deliver exceptional customer service across all business segments. You will develop strategic plans, manage key accounts, monitor KPIs, and collaborate with other branches and suppliers to strengthen partnerships.

The role offers extensive learning opportunities, a company car scheme, performance bonuses, generous leave, and a comprehensive benefits package including pension, life

Qualifications

• COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
• TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments
• CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions
• DEVELOP OTHERS: developing people to meet both their career goals & the organisations goals
• FINANCIAL ACUMEN: Interpreting & applying understanding of Key financial indicators to make better business decisions

Responsibilities

• Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets
• Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation
• Service Excellence: Ensure the branch meets service targets across all business segments, with a focus on delivering exceptional customer experiences
• Performance Monitoring: Monitor sales, profitability, and service KPIs, taking appropriate action to ensure targets are met. Ensure compliance with SOPs, health and safety regulations
• Collaboration: Work closely with other branches, support functions, and stakeholders to contribute to the effective operation of the business
• Data Utilisation: Use data to create reports for strategic planning, budgeting, and performance management. Provide feedback and insights to branch colleagues and management
• Team Leadership: Lead, develop, and engage branch colleagues to meet performance targets, support career development, and foster a positive team environment
• Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships

Skills

Collaboration

Accountability

Customer focus

Develop others

Financial acumen

Job description

Rexel Gloucester Branch is seeking an experienced Branch Manager to lead operations, drive profitable growth, and deliver exceptional customer service across all business segments. You will develop strategic plans, manage key accounts, monitor KPIs, and collaborate with other branches and suppliers to strengthen partnerships.

The role offers extensive learning opportunities, a company car scheme, performance bonuses, generous leave, and a comprehensive benefits package including pension, life