Branch Manager - Delivery

Booker; Leicester; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Booker colleague card

Tesco discount after 3 months

Tesco Mobile deals

Car, home insurance discount

Eye test discount

Health checks Tesco Pharmacy

RAC discounts

Cycle to work scheme

Save As You Earn share scheme

Pension scheme

Life Assurance

Employee Assistance Programme

Holiday package

Job summary

Booker is seeking an experienced Delivery Operations Manager to lead a branch team, ensuring safe, efficient trading and the highest customer service standards. You will drive performance, develop your people and deliver on budget and quality targets.

Based at one of our delivery locations, you will manage costs, optimise routes, engage with customers, and collaborate with regional teams to improve ways of working and service excellence. A hands-on approach and CPC qualification are beneficial.

Qualifications

• Experience in deliveries/transport is essential.
• Experience of managing a warehouse operation is advantageous.
• Strong stakeholder engagement and customer service focus.

Responsibilities

• Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.
• Managing delivery costs and customer charges to achieve agreed targets.
• Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost.
• Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.
• Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction.
• Working with the regional team, assisting the business to identify opportunities while developing or improving ways of working.

Job description

What's in it for you

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Do you want to work for a company that truly delivers? Planning your route to success?

We are looking for someone who can lead a team to ensure that the delivery department is trading efficiently, safely, within legal constraints and offers the highest customer service standards. An experienced manager who is dedicated to keeping customers happy, takes pride in their work and has a proven track record of motivating, developing and challenging their team to improve the delivery operation. Can you deliver this?

Based in one of our delivery locations, experience, knowledge and skills in warehouse / transport are essential.

You will be responsible for

Leading your team to ensure your branch is trading efficiently, safely, within legal constraints and offering the highest customer service standards.

Managing delivery costs and customer charges to achieve agreed targets.

Identifying opportunities to improve efficiency and setting challenging targets to minimise payroll cost

Understanding the local market in order to offer the best service in your area ensuring fantastic customer service and satisfaction.

Managing your team effectively to cover all customer service requirements and engaging with customers, using feedback to improve service and satisfaction

Working with the regional team, assisting the business to identify opportunitieswhile developing or improving ways of working.

You will need

Previous experience and knowledge of deliveries/ transport are essential in addition to:

Experience of managing a warehouse operation

Engaging with customers and building and maintaining strong relationships

Developing new ideas and challenging a team to improve the delivery service

Identifying talent and encouraging development in a team

Motivating a team to build a strong customer service culture

Communicating openly and being able to influence key stakeholders

Planning and organising effectively

A Hands on approach is beneficial

Management CPC qualification is beneficial