Branch Manager - 12 Month Maternity Cover

West Brom Building Society; Tipton; On-site; AUD 42,000 - 51,000; Part time

Benefits offered by this job

Pension scheme

Private medical insurance

Life assurance

Perkbox account

Volunteer days

Flexible working options

Job summary

West Brom Building Society is seeking a Branch Manager for Owen Street Tipton. The role focuses on day-to-day branch operations, coaching a team, recruitment, and delivering excellent customer service within a fixed-term contract. You will ensure smooth processes, uphold safety, and drive community engagement.

We value a proactive, empathetic leader who can motivate staff, manage performance, and stay knowledgeable about our banking products to support customers and colleagues alike.

Qualifications

• Experience managing a team in financial services.
• Proven customer service excellence and a customer-centric approach.
• Ability to recruit, coach and retain high-quality staff.
• Strong communication, empathy and collaboration across teams.

Responsibilities

• Oversee day-to-day branch operations and performance.
• Lead and coach the branch team, ensuring smooth running.
• Recruit and retain high-quality staff with fair performance management.
• Provide excellent customer service and issue resolution.
• Stay up-to-date with products and services to support customers and colleagues.
• Maintain branch safety during opening/closing hours.
• Support local branches and strengthen community links.

Skills

People management

Recruitment and retention

Customer service excellence

Team leadership

Communication and empathy

Flexibility

Tech-savvy

Education

Experience in financial services

Tools

CRM systems

Job description

Location: Owen Street, Tipton Branch

Salary: £23,812 per annum

Contract: 12 Month Fixed Term Contract

Hours: 25 hours per week (09.00 - 14.00 Monday - Friday / 09.30 - 12.30 Saturday)

We're Made For Each Other

At the West Brom, we know solid futures don't happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we'll do everything we can to help them build the life they want bit by bit. We're all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you'll put the customer at the heart of everything you do and make a positive lifelong impression.

What You'll Be Doing

• Looking after the day to day running of your branch.
• You'll be leading and coaching your team whilst ensuring everything runs smoothly.
• Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
• Whether someone's looking for their first home or to build up savings they can rely on, you'll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you're always ready to share your knowledge and support with our customers and your team.
• Keeping things safe and sound in branch, especially when we're opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

What We're Looking For

• People management experience including performance management and recruitment within a financial services industry.
• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
• Someone with an infectious team spirit who's ready to collaborate and share ideas.
• A customer centric person who holds a genuine interest in customers and their needs.
• A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
• Empathy, we want you to put yourself in others' shoes. You'll need to listen, understand, and offer support to all our customers, as well as your team.
• Flexibility, there'll be times when we'll need you to step up to help other teams, especially during our busy times.
• Tech-savvy - you'll need to be able to use a computer and work your way around our systems once we've shown you the ropes.
• Previous experience delivering great customer service.
• A curious mindset, you'll be ready to learn and grow, open to challenges and developing new skills.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's In It For You

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we'll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that's discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We're proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employees are the heart of bringing our new vision to life- where our customers and communities own a more secure future.

We're a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We'll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we're looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk

The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. 'the West Brom' is a trading name of West Bromwich Building Society.