Branch Manager - 12 Month Maternity Cover

the West Brom; Willenhall; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + BH

Volunteer days

Pension scheme

Enhanced maternity leave

Private medical insurance

Car scheme

Perkbox

Flexible working options

Job summary

The West Brom is seeking a Branch Manager for a 12 month maternity cover in Willenhall. This role is 25 hours per week, with a salary of £23,812 per year, and focuses on leading a team, day-to-day branch operations, and delivering excellent customer service.

You will recruit and develop staff, maintain branch safety, stay up to date with products, and engage with the local community while supporting other branches. Flexible, customer‑centred leadership is essential.

Qualifications

• People management experience in financial services.
• Proven recruitment and team development abilities.
• Customer-centric approach with strong communication skills.

Responsibilities

• Looking after the day to day running of your branch.
• Leading and coaching your team whilst ensuring everything runs smoothly.
• Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
• Helping customers with their needs and sharing product knowledge with the team.
• Keeping the branch safe and sound during opening and closing.
• Supporting local branches and embedding deep roots in the community.

Skills

People management

Recruitment

Customer service

Team coaching

Communication

Tools

PC skills

Job description

Branch Manager - 12 Month Maternity Cover

Branch Manager - 12 Month Maternity Cover

Salary: £23,812 per annum

Contract: 12 Month Fixed Term Contract

Hours: 25 hours per week (09.00 – 14.00 Monday – Friday / 09.30 - 12.30 Saturday)

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

• Looking after the day to day running of your branch.
• You’ll be leading and coaching your team whilst ensuring everything runs smoothly.
• Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers and your team.
• Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

What we’re looking for:

• People management experience including performance management and recruitment within a financial services industry.
• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
• Someone with an infectious team spirit who’s ready to collaborate and share ideas.
• A customer centric person who holds a genuine interest in customers and their needs.
• A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
• Empathy, we want you to put yourself in others’ shoes. You’ll need to listen, understand, and offer support to all our customers, as well as your team.
• Flexibility, there’ll be times when we’ll need you to step up to help other teams, especially during our busy times.
• Tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
• Previous experience delivering great customer service.
• A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
• We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

We pride ourselves on our development opportunities and always look to promote from within wherever possible,

• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year
• 2 paid volunteering days a year
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave
• Life assurance provided by the Society at 4 times your salary
• Yearly performance related pay scheme and pay review
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members
• Salary Sacrifice Electric/Hybrid Car Scheme
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for.

Proud member of the Disability Confident employer scheme