Branch Assistant

Topps Group; Warrington; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

No evening shifts

Training and development

Promotion opportunities

Job summary

CTD Tiles, now part of the Topps Group, is seeking a Branch Assistant in Warrington. You will sell and advise on tile ranges to customers and trade clients, handle cash and till processes, and maintain showroom standards.

A candidate with retail experience and an interest in interior design will thrive in this role. You’ll join a team dedicated to customer service and product knowledge, with opportunities for development and advancement within Topps Group.

Qualifications

• Previous experience in a retail environment.
• Interest in interior design trends.
• Excellent customer service skills.
• Ability to work well under pressure and handle multiple tasks.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in handling transactions.

Responsibilities

• Sell, advise on, and promote tile and related products to customers and trade clients, in person and over the phone.
• Represent CTD Tiles and help achieve branch sales targets as part of a team.
• Deal with customers face-to-face and manage cash transactions per branch procedures.
• Maintain a clean, tidy showroom and up-to-date point-of-sale displays.
• Maintain awareness of interior design trends and how tiles fit into renovation projects.
• Handle customer orders, provide product advice, and deliver exceptional service under pressure.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Attention to detail

Interest in interior design

Job description

About The Role

Aged 21 and above: £12.71 per hour

Aged 20 and below: £10.85 per hour

What makes a job at CTD a career like no other?

CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Due to recent acquisition CTD now joins the Topps Group which includes Topps Tiles, Parkside, Fired Earth, and ProTiler.

We are looking for a dynamic and experienced Branch Assistant to join our team. This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with administration and processes associated with a vibrant retail environment.

Key Responsibilities:

• Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, face-to-face and over the phone.
• Represent the CTD brand and contribute to the profitability and reputation of your branch by working as part of a team of dedicated professionals to achieve sales targets.
• Deal with customers face-to-face.
• Ensure showrooms are clean and tidy.
• Ensure branch standards are maintained.
• Ensure point of sale displays are up-to-date and accurate.
• Have a welcoming and confident approach when dealing with the public.
• Carry out all cash transactions, refunds, and till processes accurately and in accordance with branch procedures.
• Maintain an awareness of interior design trends and the role that tiles have in renovation schemes.
• Complete customer orders over the phone.
• Offer exceptional customer service, even when under pressure.
• Offer specific advice to customers on products and their use.

Experience and Skills required

• Previous experience in a retail environment
• Interest in interior design trends.
• Excellent customer service skills.
• Ability to work well under pressure and handle multiple tasks.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in handling transactions.

If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to.

With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you.

Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.

A career with Topps Group

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.