Branch Manager

Speedy Freight; Knutsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics organization is seeking a Customer Service Advisor. You'll play a critical role in managing transport plans and ensuring compliance with regulations while maintaining communications with drivers and customers. The ideal candidate must have a full driving license and be familiar with Microsoft applications. This role offers significant responsibilities within a dynamic team focused on achieving operational excellence.

Qualifications

• Full Driving License.
• IT literate in Microsoft Office.
• Awareness of transport legislation.

Responsibilities

• Manage sourcing and booking of vehicles.
• Develop and control resources to meet legal constraints.
• Negotiate prices with subcontract drivers.

Skills

Negotiation

Communication

Team Management

Education

Written and oral English to GCSE standard

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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We are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end supply chain solutions. Speedy Freight provides dedicated, same day transport solutions to local businesses. We specialise in delivering time sensitive shipments from commercial businesses throughout the UK and Europe.

Our mission is ‘To be the first choice to deliver every single time. To always be there for our customers and our team’

Our Customer Service Advisors are an integral part of our business as they assist and manage new bookings in line with company procedures.

Role Purpose

To develop effective transport plans and control resources ensuring customer and business requirements are achieved. Manage BSM’s and set targets in line with company objectives, advise and guide employees to achieve financial and operational objectives whilst complying with company and transport legislation.

Responsibilities & Objectives

• To manage the sourcing and booking of vehicles in line with company procedures.
• To develop and control an agreed amount of resources (vehicles, drivers) ensuring all legal constraints are adhered to (Weight limits, Working Time Directive and EU drivers’ hours regulations)
• Negotiating prices with subcontract drivers
• To build a reference portfolio of vehicles and drivers
• Produce effective transport plans guided by the operating model
• Effective management of drivers through on-going communication supplemented using Navigator analysis screen
• Ensure that internal tracking system housekeeping is completed to the required standards
• Understanding and achieving specific targets regarding required margin, costs per mile and utilisation
• Ensure BDM targets are set in line with company objectives, manage BDM activity and KPI reporting to ensure delivery of these targets.
• Review allocated customers making sure that work is planned to time, and correct equipment is efficiently utilised
• Constantly communicate with customer services and drivers to ensure customer KPI targets achieved and maintained
• Managing the office day to day

Qualifications

Core

• Full Driving License.
• IT Literate including Microsoft, word, excel and outlook.
• Written, oral English and Mathematics to GCSE standard
• Awareness of Legislation
• Excel / PowerPoint presentations skills.

Experience

• Significant experience (minimum of 3 years) with the transport sector within the UK, and business development skills within this market
• Knowledge and understanding of the budgeting process and delivery of service levels to budget, including cash collection and cost controls
• Management of a team, motivation and objective setting