Branch Manager

Hunters Estate Agents; Barnsley; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the estate agency sector seeks a Branch Manager to drive growth and enhance customer service in Barnsley. The successful applicant will lead business development initiatives, manage staff, and maintain compliance with industry regulations while providing exceptional customer service. Ideal candidates will have previous experience in estate agency, strong leadership skills, and a passion for delivering results.

Qualifications

• Previous experience in a similar role within the UK estate agency industry.
• Excellent communication and interpersonal skills.
• Proven track record in business development and achieving targets.

Responsibilities

• Drive business growth and develop marketing strategies.
• Lead and coach staff; ensure compliance with procedures.
• Provide exceptional customer service throughout the property lifecycle.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Leadership

Education

Experience in UK estate agency

Tools

Relevant software systems

Job description

Position Summary

The Branch Manager will proactively drive business growth within the estate agency market. This involves actively generating leads, managing staff, and effectively managing their own time and diary to optimize branch resources. The role requires a strong emphasis on accuracy, attention to detail, and delivering exceptional customer service to build and maintain positive relationships with clients and colleagues. Meeting and exceeding targets and objectives are key responsibilities of the role.

Principal Responsibilities

• Business Development and Marketing:
• Actively pursue new business opportunities following established strategies.
• Develop and implement marketing and canvassing plans to attract potential business.
• Analyse market trends and customer needs to tailor services and offerings accordingly.
• Maximise business opportunities by promptly responding to website and online property portal enquiries.
• Drive lead generation through collaboration with third-party suppliers such as insurances and utilities.
• Provide detailed reports on a weekly/monthly basis about the business in line with KPIs to track progress and inform senior manager with the information.
• Training, Coaching and Leadership:
• Conduct one-to-one ongoing and annual reviews according to company standards to ensure continuous improvement.
• Ensure compliance with internal procedures and systems from registering applications to tenancy move-ins and property completion processes.
• Facilitate ongoing staff development to ensure high levels of professionalism and customer service.
• Customer Service and Administration:
• Handle day-to-day general enquiries, both face-to-face and over the telephone, promptly and professionally.
• Ensure all enquiries and administrative tasks are completed accurately and in a timely manner.
• Maintain comprehensive records of all interactions and transactions on the designated software system.
• Provide exceptional customer service throughout the property lifecycle, from initial enquiries to completion/move out.
• Implement company training via the portal and ensure staff participation to reinforce learning and skill development
• Compliance and Legal Responsibilities:
• Ensure compliance with all relevant legislation and regulations governing the industry.
• Oversee the completion of all appropriate sections of checklists and documentation to meet legal requirements.
• Uphold compliance with The Property Ombudsman Code of Practice and other industry standards.
• Regularly review and update internal processes and systems to ensure compliance and efficiency.
• Any ad hoc requests made by senior management
  
  

Experience / Qualities Required

• Previous experience in a similar role within the UK estate agency industry.
• Excellent communication and interpersonal skills.
• Proven track record in business development and achieving targets.
• Ability to lead and motivate a team to deliver exceptional results.
• Proficiency in relevant software systems and technology.
• Attention to detail and strong organizational skills.
• Previous People Management experience (desirable)