Branch Manager

Yorkshire Building Society; Greenock; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Bonus up to 15% of eligible pay

Pension up to 11%

Private medical insurance

Employee discounts

Job summary

Yorkshire Building Society in Greenock seeks a Branch Manager to lead the Greenock branch, delivering exceptional customer experiences and motivating a team of Customer Consultants. You will drive service quality, coaching, and development while ensuring compliance with risk, health, safety and security standards.

You will also work with the Area Manager and Head Office to align with strategic goals, while growing the branch presence within the local community and delivering the retail strategy.

Qualifications

• Experience in a management or team leader role in a customer facing environment.
• Proven track record of delivering great customer service and outcomes.
• Ability to lead, develop and motivate colleagues.
• Strong stakeholder management skills and collaboration with area/Head Office teams.
• Excellent communication and time management.

Responsibilities

• Provide effective leadership to the Greenock branch team and ensure high quality customer service.
• Coach and mentor Customer Consultants to enable quality conversations with customers.
• Ensure branch operations meet risk, health, safety and security standards.
• Optimise resources to match customer demand and drive cost efficiencies.
• Engage with the local community to extend branch reach and impact.

Skills

Leadership

People management

Stakeholder management

Customer service

Communication

Job description

About the role

As a Branch Manager, you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Greenock Branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.

To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.

From an operational perspective, you’ll ensure your branch works to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.

A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the area manager had to say about Greenock Branch.

“Come and join our exciting team in Greenock branch where we are looking for our next leader who can showcase their enthusiasm, drive and exceptional leadership skills as we continue to grow our branch presence within the wider community we serve. We have a strong team with over 60 years of experience who are dedicated to delivering best possible customer experience and outcomes, which has helped Greenock branch continue to be an integral part of the community for many years.”

As a Branch Manager we are looking for someone who has a great track record for commercial growth, development of colleagues, is digitally ambitious whilst driving our team’s community ambitions by engaging with your local community. You will work collaboratively across our wider business and leadership team, having ample opportunity for your own development by supporting our wider strategic ambitions and making them your own.

No working day in branch is ever the same and with your leadership, the team will be welcoming our customers as they walk in the door, supporting them with their digital queries, opening or changing accounts in whichever channel they prefer, preparing and delivering our Money Minds educational sessions that help educate adults and children - We are passionate about purposeful working and our leaders are key to making this happen.

YBS Greenock branch is located on West Blackhall street within close proximity to other financial institutions, key shopping and transport links and parking nearby.

About you

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;

• A proven record of delivering great customer service and outcomes
• The ability to lead, develop and motivate colleagues
• Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
• Effective communication and time management

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts