Branch Manager

Yorkshire Building Society; Bexleyheath; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday plus Bank Holidays

Bonus of up to 15%

Pension contribution of 11%

Private medical insurance

Access to retail and health discounts

Job summary

Yorkshire Building Society is looking for a passionate Branch Manager for their Bexleyheath location. You will lead a dedicated team to deliver exceptional customer service while fostering a motivational environment. Your responsibilities include coaching your team, ensuring high operational standards, and engaging with the community. The role offers flexible working options and a range of benefits including a generous holiday allowance and pension contributions. If you’re great with people, apply now.

Qualifications

• Proven experience in a management or team leader role in a customer-facing environment.
• Ability to lead, develop, and motivate colleagues.
• Strong stakeholder management skills.

Responsibilities

• Lead the Bexleyheath team to deliver excellent customer service.
• Provide effective coaching and mentoring to team members.
• Ensure branches operate to high quality and safety standards.

Skills

Leadership

Customer service

Stakeholder management

Communication

Time management

Job description

Well, if you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.

About the role

eAs a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Bexleyheath team to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.

.To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.

From an operational perspective, you’ll ensure your branches work to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy. A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Bexleyheath Branch: "An exciting opportunity to lead a team who work brilliantly together and are passionate about delivering great outcomes for their customers. The Bexleyheath team are committed to growing the business and are extremely passionate about providing new and existing customers with a memorable and exceptional service, whichever channel they choose to do business with" Bexleyheath branch is based in the centre of the high street and is one of our busier transactional and account branches in the Sou.

About

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with a proven record of delivering great customer service and outcomes. The ability to lead, develop and motivate colleagues. Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions. Effective communication and time management.

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.

Customers About

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss.

Development

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.