Branch Colleague Teesside

Timpson Ltd; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Uncapped bonus

Birthday day off

Free holiday homes

Career progression

Job summary

Timpson Ltd in Teesside and surrounding areas is hiring a Branch Colleague for a full-time, permanent position. You will support multiple branches, delivering a variety of in-store services and providing outstanding customer care.

No previous experience is required, as full training will be provided. The role offers 40 hours per week, a competitive salary of £26,624 with uncapped bonus and strong progression opportunities within the high-street retailer.

Qualifications

• A positive attitude and friendly demeanor.
• Excellent communication and customer service skills.
• Willingness to learn new skills.
• Smart, professional appearance.
• Full driving licence and access to your own transport.

Responsibilities

• Provide outstanding customer service.
• Deliver a range of in-store services across branches.
• Perform key cutting.
• Carry out watch and mobile phone repairs.
• Engraving and shoe repairs.
• Photo processing.
• Maintain high store standards and support colleagues across locations.

Skills

Positive attitude

Excellent communication

Willingness to learn

Professional appearance

Full driving licence

Job description

branch Colleague – Full Time

Location: Teesside & surrounding areas

Salary: £26,624 + uncapped bonus

Job Type: Permanent, Full Time

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Branch Colleagues. This is an exciting opportunity to build a rewarding career within a successful high street service retailer.

You will work across multiple branches once fully trained, delivering a range of services and providing excellent customer service.

What You'll Be Doing

• Providing outstanding customer service
• Delivering a variety of in-store services, including:
  • Key cutting
  • Watch and mobile phone repairs
  • Engraving
  • Shoe repairs
  • Photo processing
  • Maintaining high store standards
  • Supporting team members across different locations

What We're Looking For

• A positive attitude and fun personality
• Excellent communication and customer service skills
• A willingness to learn new skills
• A smart and professional appearance
• A full driving licence and access to your own transport
• No previous experience is required, as full training will be provided.

What We Offer

• Competitive salary with achievable uncapped bonus
• Free holiday homes
• Birthday day off (in addition to annual leave)
• Paid leave for a child's first day at school
• Annual salary reviews
• Regular social events
• Excellent career progression opportunities – we promote from within

Working Hours

• 40 hours per week
• 5 days out of 7 (including weekends)
• Overtime available once trained