Branch Colleague Teesside

Timpson Group; Tees Valley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Uncapped bonus

Birthday day off

Paid leave for childcare first day

Job summary

Timpson Group is seeking friendly Branch Colleagues to join our network across Teesside and surrounding areas. You will be trained across multiple branches, delivering a range of services with a strong focus on customer care.

The role offers a permanent, full-time path with a competitive £26,624 base salary plus uncapped bonus, diverse responsibilities from key cutting to watch repairs, and clear opportunities for progression in a well-known high-street retailer.

Qualifications

• A positive attitude and fun personality.
• Excellent communication and customer service skills.
• A willingness to learn new skills.
• A smart and professional appearance.
• A full driving licence and access to your own transport.
• No previous experience is required, as full training will be provided.

Responsibilities

• Providing outstanding customer service
• Key cutting
• Watch and mobile phone repairs
• Engraving
• Shoe repairs
• Photo processing
• Maintaining high store standards
• Supporting team members across different locations

Skills

Customer service

Communication

Willingness to learn

Professional appearance

Job description

Branch Colleague – Full Time

Location: Teesside & surrounding areas

Salary: £26,624 + uncapped bonus

Job Type: Permanent, Full Time

About The Role

We are looking for enthusiastic and customer-focused individuals to join our team as Branch Colleagues. This is an exciting opportunity to build a rewarding career within a successful high street service retailer.

You will work across multiple branches once fully trained, delivering a range of services and providing excellent customer service.

What You’ll Be Doing

• Providing outstanding customer service


• Key cutting


• Watch and mobile phone repairs


• Engraving


• Shoe repairs


• Photo processing


• Maintaining high store standards


• Supporting team members across different locations

What We’re Looking For

• A positive attitude and fun personality


• Excellent communication and customer service skills


• A willingness to learn new skills


• A smart and professional appearance


• A full driving licence and access to your own transport


• No previous experience is required, as full training will be provided.

What We Offer

• Competitive salary with achievable uncapped bonus


• Free holiday homes


• Birthday day off (in addition to annual leave)


• Paid leave for a child's first day at school


• Annual salary reviews


• Regular social events


• Excellent career progression opportunities – we promote from within

Working Hours

40 hours per week

5 days out of 7 (including weekends)

Overtime available once trained