Branch Colleague / Branch Managerr A20

Timpson Group; Maidstone; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Discount card

Birthday day off

Annual salary reviews

Wellbeing support

Promotion prospects

Ongoing training

£100 marriage bonus

Job summary

Timpson in Maidstone is seeking friendly, customer-focused staff to join our high street service team. Roles include Branch Manager/Branch Colleague/Mobile, with training provided.

You will handle services like key cutting, watch and mobile phone repairs, engravings, shoe repairs, and more. Working 40 hours over 5 days, including weekends, with uncapped weekly bonuses available.

Timpson is a family-run business with strong promotion prospects and a focus on staff wellbeing and development.

Qualifications

• Customer-facing role experience preferred.
• Ability to operate retail services with accuracy.
• Strong communication and teamwork across store tasks.

Responsibilities

• Serve customers with key cutting, watch and mobile repairs, engravings, shoe repairs, and photo processing.
• Receive training from day one and develop skills for Timpson services.
• Maintain high service standards and contribute to a positive store environment.

Skills

Customer service

Retail experience

Communication

Team player

Tools

POS systems

Job description

Timpson

‘One of the best places to work in the UK’ The Sunday Times

(Part of Timpson Group Limited)

Are you ready to embark on a rewarding new career? If you’ve spent time in retail or hospitality and are eager for a fresh challenge, look no further! Timpson, recognized by The Sunday Times as 'One of the Best Places to Work in the UK,' is calling for dynamic individuals to join our successful high street service team.

Position

Branch Manager/ Branch Colleague/ Mobile for Timpson, a Service-Based Retail Company

Location

Maidstone (and surrounding area)

Job Type

Permanent / Temporary/ Full Time / Part Time

Pay

Starting at £26520 per annum increasing to £30680 per annum following a successful trial period including uncapped weekly bonus

Hours

40 hours over 5 days, including weekends, with overtime opportunities available post-training.

Job Description

Your day-to-day responsibilities will include serving customers with key cutting, watch and mobile phone repairs, engravings, shoe repairs, photo processing, dry cleaning and many other services.

Lack of experience is not an issue for us, as every single colleague is given in-depth training from their very first day. You’ll be walked through exactly how things are done, as we offer a fun, valuable learning experience that quickly teaches you the new skills you’ll need to succeed. We’ll set you on the path for a successful and rewarding career, and then show you how to excel at Timpson!

As part of your job role, you will be expected to Complete an act of kindness for customers or colleagues every day

What We Offer

Taking care of our colleagues is our top priority. Every year, we measure our “happiness index” to understand how our team feels and how we can improve.

In addition to a basic wage, all our colleagues can earn weekly performance bonuses. Benefits include:

• Free holiday homes
• Achievable uncapped bonuses
• Discount card (up to 90% off for colleagues, up to 25% off for friends and family)
• An extra day off for your birthday
• Paid day off for a child’s first day at school
• Annual salary reviews
• Regular social events
• £1000 weekly lottery draws
• Excellent promotion prospects
• Ongoing skills training
• £100 bonus when you get married
• Mental health support, including free flu jabs and a 24-hour helpline
• … and more!

Who We’re Looking For

We value personality over qualifications. Ideal candidates are positive, friendly, confident, and great communicators. We welcome applicants from all backgrounds, including ex-offenders.

Who We Are

As a family-run business since 1865, Timpson is proud to be the largest service retailer in the UK with over 1,300 stores nationwide. We pride ourselves on our culture of trust, giving colleagues the freedom to excel in their roles. If you're interested in varied work and career progression, this could be the right role for you!