Branch Care Manager

Helping Hands Homecare, Inc.; Loughton; On-site; GBP 38,000 - 42,000; Full time

Job summary

Helping Hands Homecare, Inc. is seeking a Branch Care Manager in Chigwell to lead delivery of high-quality home care services. You’ll guide and inspire a local team, ensuring safe, personalised support for customers and strong branch growth.

You’ll work with healthcare professionals, local authorities, and partners, maintain regulatory compliance, manage budgets, and drive continuous improvement across Operations, Quality, and Customer outcomes.

Qualifications

• Experience leading teams in care or related services.
• Strong regulatory knowledge (CQC/CIW) and quality frameworks.
• Excellent communication and relationship-building with internal and external partners.
• Able to manage budgets, KPIs and drive business performance.
• Organised and resilient in a fast-moving environment.
• Proficient in using data and systems for decision-making.
• Experience working with third-party providers and partners.

Responsibilities

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team.
• Ensure every customer receives outstanding care, including regular visits, respite and Live-in services.
• Maintain full regulatory compliance across your services and drive a right first time culture.
• Build strong relationships with healthcare professionals, local authorities, GPs and partners.
• Collaborate with Operations, People, Quality, Finance and Marketing to deliver great outcomes.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency and service delivery.
• Support Area Care Manager and leaders by sharing best practice and embedding a culture of excellence.

Skills

People leadership

Team building

Communication

Budget management

Regulatory compliance

Organisational skills

Data-driven

Stakeholder management

Education

Level 5 Leadership & Management for Care

Job description

Branch Care Manager

Department: East 3

Employment Type: Permanent - Full Time

Location: Chigwell

Reporting To: Angie Austin

Compensation: £38,000 - £41,500 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Registered Care Manager, you’ll lead the delivery of exceptional care within your local community. You’ll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It’s a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence.

What you’ll do

• Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
• Ensure every customer receives outstanding care, from regular visits to respite and Live-in services - championing quality, safety, and consistency.
• Maintain full regulatory compliance across your services, driving a right first time culture and responding swiftly to improvements when needed.
• Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands’ reputation.
• Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
• Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
• Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.

What you’ll bring

• A real passion for people, care and community.
• Experience leading teams, inspiring others, building capability, and driving strong performance.
• Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
• Strong commercial awareness, with experience managing budgets, KPIs and business performance.
• A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
• Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
• Confidence using data, systems and technology to inform good decision-making.
• Experience working with third-party providers, contractors or partners.
• A flexible, adaptable mindset and a drive to deliver meaningful results.

Desirable:

• Experience in the care sector or a related field.
• Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
• Knowledge of CQC or CIW regulatory standards.
• Previous management experience within care