Branch Assistant - Electrical Wholesale

Rexel USA Incorporated; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Rexel UK is seeking a Branch Assistant for their Norwich Branch. This role involves customer support, warehouse tasks, and handling orders. Ideal candidates should have experience in trade environments and a commitment to customer service. Join a global leader in electrical distribution with attractive benefits.

Benefits

33 days of annual leave

Contributory pension scheme

Learning and development opportunities

Enhanced family leave benefits

Staff discount on webshop

Qualifications

• Experience in a customer-facing role, building strong relationships.
• Ability to effectively ask questions and share information.
• Experience in retail or wholesale environments, managing stock.

Responsibilities

• Support customer inquiries about stock, quotes, or orders.
• Pick & pack customer orders for collection or delivery.
• Ensure product availability for sales activities.

Skills

Customer Service

Sales Support

Communication

Stock Management

Job description

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Rexel UK is looking for a Branch Assistant to join our Norwich Branch, working Monday to Friday, 08:00 - 17:00.

As a Branch Assistant, you will support the team with customer support, warehouse duties, and serving customers at the trade counter. Your responsibilities include handling phone inquiries about stock, quotes, or orders, and picking & packing customer orders for collection or delivery.

Ideally, you will have experience in an electrical wholesale or trade environment, supporting sales activities while providing excellent customer service.

The Benefits of a Career with Rexel:

• 33 days of annual leave (including bank holidays) plus a birthday day off after 1 year of service
• Contributory pension scheme and life assurance
• Extensive learning and development opportunities from day one
• Your Wellbeing: Enhanced family leave benefits, buy and sell annual leave, 24/7 free virtual GP service, and mental health support from First Aiders
• Staff discount on our webshop

What we are looking for in a Branch Assistant:

• Customer Service: Experience in a customer-facing role, building strong relationships and delivering excellent service for repeat business.
• Sales Support: Assisting the sales team by ensuring product availability and handling customer inquiries.
• Communication: Ability to effectively ask questions and share information with colleagues, customers, and suppliers.
• Stock Management: Experience in retail, trade, or wholesale stock environments, with skills in picking & packing orders and managing stock, including profiling requests and stock adjustments.

Why Join Rexel?

• Be part of a global leader in electrical product distribution.
• Enjoy a supportive and collaborative work environment.
• Access professional development and career growth opportunities.
• Competitive salary and benefits package.

How to Apply: If you’re ready to advance your career, contact the Rexel Recruitment Team at [e-mail] for more information.

At Rexel, we value diversity and inclusion. We strive to create a respectful workplace where everyone feels empowered to succeed, recognizing that our success depends on our diverse workforce.