Branch Assistant

Epwin Group; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Assistant to join their thriving team. In this role, you will be at the forefront of customer service, ensuring that clients receive the best experience possible. With a focus on teamwork and a positive attitude, you will help maintain high standards within the trade counter and assist with deliveries. The company offers a supportive environment with opportunities for career growth and development. If you are passionate about delivering exceptional service and eager to learn, this is the perfect opportunity for you to make a significant impact in a growing business.

Benefits

24 days annual leave

Company pension

Employee discounts

Monthly awards

On-the-job training

Online training

Qualifications

• Must have a full valid driving license and a can-do attitude.
• Good organizational skills and IT literacy are required.

Responsibilities

• Provide excellent customer service and maintain high standards.
• Assist with health and safety compliance and multi-drop deliveries.

Skills

Customer Service

Organizational Skills

Driving

Teamwork

IT Literacy

Job description

This role is predominantly driving, therefore a full driving license is required

Who are we?

Quay Plastics are a well-known name in the industry, specialising in supplying plastic building products to the trade. As part of the Epwin Group Plc, we’re proud to be part of a much larger successful family of businesses.

Our branches are a busy trade environment, and we pride ourselves on our knowledgeable and friendly teams – it’s one of the main reasons our customers return day after day! If you have an ambitious and enthusiastic outlook, we’d love to hear from you.

You can expect a thorough company induction, supported every step of the way whilst you familiarise yourself with our business, the role and the products. With a blend of both hands-on and digital e-learning modules, we’re committed to supporting your career development.

Our trade counters

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

• Works together with the team to provide excellent customer service.
• Help maintain high standards within the trade counter area and warehouse.
• Has a can-do/will-do attitude and able to work within a small team.
• Assist with health and safety compliance.
• Is competent with multi-drop deliveries.
• Work with the Branch Manager and the rest of the team to achieve branch performance targets.
• Provide cover in the branch when required.

Our ideal Branch Assistant:

• Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
• Be versatile and prepared to assist in all aspects of running the branch.
• Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
• Previous experience in a driving role would be advantageous.
• Good organisational skills and be IT literate.
• Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided.
• Previous driving experience.

What you’ll get:

• 24 days annual leave, plus statutory bank holidays.
• Company pension.
• The chance to join a vibrant, progressive company that looks after their people.
• The opportunity to voice your ideas and help shape the future of the business.
• Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
• Enrolment within “Lifeworks” which entitles the employee to discounts at many high-street and online retailers as well as a wider range of additional benefits.
• Monthly awards where our people are recognised for outstanding contributions.
• On the job and on-line training. We invest in our people.