Branch Assistant

TN United Kingdom; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Assistant to join their vibrant team. This role is all about providing exceptional customer service while maintaining a positive environment at the trade counter. You will work closely with a dedicated team, ensuring that customers receive the best experience possible. With a strong emphasis on personal development, the company offers comprehensive training and career progression opportunities. If you have a friendly attitude, a valid driving license, and a passion for teamwork, this is the perfect opportunity for you to thrive in a supportive and growing business.

Benefits

24 days annual leave

Company pension

Employee discounts

Monthly awards

On-the-job training

Online training

Qualifications

• Must have a full valid driving license and a can-do attitude.
• Previous experience in a driving role is advantageous.

Responsibilities

• Provide excellent customer service and maintain high standards.
• Assist with health and safety compliance and multi-drop deliveries.

Skills

Customer Service

Organisational Skills

Driving

Teamwork

Health and Safety Compliance

Education

Driving License

Forklift Truck License

Tools

IT Literacy

Job description

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This role is predominantly driving, therefore a full driving license is required

Who are we?

Quay Plastics are a well-known name in the industry, specialising in supplying plastic building products to the trade. As part of the Epwin Group Plc, we’re proud to be part of a much larger successful family of businesses.

Our branches are a busy trade environment, and we pride ourselves on our knowledgeable and friendly teams – it’s one of the main reasons our customers return day after day! If you have an ambitious and enthusiastic outlook, we’d love to hear from you.

You can expect a thorough company induction, supported every step of the way whilst you familiarise yourself with our business, the role and the products. With a blend of both hands-on and digital e-learning modules, we’re committed to supporting your career development.

Our trade counters

Our trade counters are a positive and thriving environment where we put customers at the heart of everything we do and know that the team in our branches play a vital role in that. We are a growing, dynamic business and we’re looking for team players to grow with us. If you’ve got a can-do, will-do attitude and an eagerness to learn, you’re exactly the kind of person we’re looking for.

The role of a Branch Assistant:

1. Works together with the team to provide excellent customer service.
2. Help maintain high standards within the trade counter area and warehouse.
3. Has a can-do/will-do attitude and able to work within a small team.
4. Assist with health and safety compliance.
5. Is competent with multi-drop deliveries.
6. Work with the Branch Manager and the rest of the team to achieve branch performance targets.
7. Provide cover in the branch when required.

Our ideal Branch Assistant:

1. Will have a friendly, welcoming attitude and have energy and passion that is required to deliver what our customers require.
2. Be versatile and prepared to assist in all aspects of running the branch.
3. Must have a full valid driving license. A forklift truck license would be preferable but if not, training will be provided.
4. Previous experience in a driving role would be advantageous.
5. Good organisational skills and be IT literate.
6. Experience in a trade counter environment would be preferred but not essential as the right attitude and drive will overcome any lack of this experience. Full training will be provided.
7. Previous driving experience.

What you’ll get:

1. 24 days annual leave, plus statutory bank holidays.
2. Company pension.
3. The chance to join a vibrant, progressive company that looks after their people.
4. The opportunity to voice your ideas and help shape the future of the business.
5. Real career prospects for the right people within any of the many businesses within the Epwin Group Plc.
6. Enrolment within “Lifeworks” which entitles the employee to discounts at many high-street and online retailers as well as a wider range of additional benefits.
7. Monthly awards where our people are recognised for outstanding contributions.
8. On the job and on-line training. We invest in our people.