Branch Assistant

Rexel USA Incorporated; Ilford; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Branch Assistant at a leading company in the industry! This role offers a unique opportunity to develop foundational skills while supporting warehouse and customer service operations. You will be involved in picking orders, managing stock, and providing exceptional service to customers. With a focus on collaboration and accountability, you will have the chance to grow within the organization and explore areas that ignite your passion. The company values diversity and inclusion, ensuring a respectful workplace where your contributions can make a real impact. Don't miss this chance to build a rewarding career!

Benefits

33 days annual leave

Birthday Day off after 1 year

Extensive Learning and Development opportunities

Enhanced family leave benefits

24/7 Free virtual GP service

Mental Health First Aiders

Staff discount on webshop

Qualifications

• Experience in customer service and stock management is essential.
• Ability to communicate effectively with customers and colleagues.

Responsibilities

• Support the team with warehouse and customer support duties.
• Pick orders for collection and handle customer inquiries.

Skills

Customer Service

Communication

Collaboration

Accountability

Stock Management

Education

Experience in customer-facing roles

Job description

We are looking for a Branch Assistant to join our Ilford Branch, surrounded by great transport links.

As a Branch Assistant, you will be supporting across the team with carrying out Warehouse & Customer support duties, from picking orders ready for collection, to taking phone calls about stock availability, to finalising and processing orders.

This role will provide you the chance to learn great foundation skills to progress throughout our business and into areas of passion for you.

The Benefits of a Career with Rexel:

• 33 days annual leave (including bank holidays) + Birthday Day off after 1 year of service
• Extensive Learning and Development opportunities from day one
• Your Wellbeing: Enhanced family leave benefits, Buy and Sell annual leave, 24/7 Free virtual GP service and Mental Health First Aiders available to support you
• Staff discount on our webshop

Behaviours Set for Success:

• COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives
• TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments
• CUSTOMER FOCUS: Building strong customer relationships and delivering customer-centric solutions
• Customer Service: Experience working in a customer-facing role, and able to demonstrate great service provided for repeat business
• Communication: The ability to ask questions and provide information effectively across different stakeholders e.g. Colleagues, customers & Suppliers
• Stock Management: Experience from a Retail or wholesale stock environment, with proven ability to pick & pack orders or to book in and organise goods in to store/branch

At Rexel, we welcome people from all backgrounds with diverse perspectives and experiences. Our goal is to create a workplace where everyone feels respected and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.