Branch Assistant

Rexel France; Greater London; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

33 days annual leave (including bank/é

Learning opportunities

Free virtual GP / health & wellbeing

Staff discounts

Job summary

Rexel UK – Leeds Denmans branch is seeking a Branch Assistant to deliver exceptional customer service at the Trade Counter and manage stock and orders. You will support promotions, pick, pack, and deliver orders while engaging with trade professionals and the public.

The role requires a clean driving licence, strong communication, and a customer-first mindset. Monday–Friday shifts, with opportunities for development and staff benefits in a busy wholesale environment.

Qualifications

• A clean valid driving licence is essential for this role.
• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer-first mindset, understanding that the customer is the most important element of branch operations.

Responsibilities

• Provide outstanding customer service at the Trade Counter to trade professionals and the public.
• Efficiently serve walk-in customers and make proactive sales calls to a portfolio of new and existing accounts, collaborating with the external sales team.
• Process customer orders, generate accurate quotations, and actively follow up on leads.
• Oversee stock control, including processing orders, picking, packing, managing transfers, and safely loading/unloading delivery vans.
• Continuously learn about new industry products and market trends to better assist customers.

Skills

Driving license

Communication skills

Organisational skills

Customer-focused

Willingness to learn

Job description

Company Description

Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale?

Rexel UK is seeking a motivated and enthusiasticBranch Assistantto join our Leeds Denmansbranch, working Monday to Friday, 7am to 4pm or 8am- 5pm shifts.This is an exciting opportunity for someone who is passionate about delivering outstanding customer service and contributing to the overall success of the branch.

As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.

The Benefits of a Career with Rexel:

• Bonuses:performance based bonus scheme
• Time Off:33 days annual leave(including bank holidays, increasing throughout the years too!) Take your birthday off and enjoy enhanced parental leave
• Support & Development:Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks:Staff discounts, exclusive holiday offers and free financial support and education

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, delivering exceptional customer service at the Trade Counter to both trade professionals and the public. In this varied role role, you will take ownership of eye-catching shop displays to highlight promotions, manage incoming and outgoing stock, and prepare and deliver customer orders.

Your key responsibilities will include:

• Customer Service: Provide outstanding support to customers both face-to-face and over the phone.
• Trade Counter & Sales: Efficiently serve walk-in customers and make proactive sales calls to a portfolio of new and existing accounts, collaborating closely with the external sales team.
• Sales Administration: Process customer orders, generate accurate quotations, and actively follow up on leads.
• Stock & Warehouse Management: Oversee stock control, including processing orders, picking, packing, managing store transfers, and safely loading/unloading delivery vans (includes heavy lifting).
• Product Knowledge: Continuously learn about new industry products and market trends to better assist customers.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:

COLLABORATION: Building partnerships and working collaboratively with others to achieve shared objectives

TAKES ACCOUNTABILITY: Taking action, overcoming obstacles, and meeting commitments

CUSTOMER FOCUS: building strong customer relationships and delivering customer-centric solutions

What we're looking for:

• A clean valid driving license is essential for this role
• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer-first mindset, understanding that the customer is the most important element of branch operations.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.