Branch and Sales Support Administrator

Stannah Group; Mansfield; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Market-aligned salary

Profit share bonus

25 days holiday

Pension scheme

Health plan

Life assurance

Discount rewards

Job summary

Stannah Group is seeking a Branch & Sales Support Administrator for our Mansfield service branch. You will support the sales team by producing quotes, handling enquiries, and managing follow-ups while delivering exceptional customer service.

The role requires experience in a fast-paced office, strong organisational and IT skills (including Excel), and a proactive approach. Normal hours 09:00–17:15 Mon-Thu and 09:00–16:45 Fri with benefits.

Qualifications

• Experience in a fast-paced office environment, ideally in sales support.
• Confident telephone manner with excellent organisational skills.
• GCSEs in English and Maths or equivalent.

Responsibilities

• Support the sales team with generating quotations and winning orders for repair and upgrade works to domestic and industrial lift equipment.
• Proactively follow up with customers after generating quotations.
• Produce regular sales reports identifying trends, opportunities, and areas for improvement.
• Assisting colleagues to complete tenders, PQQs, respond to enquiries, etc.
• Respond to enquiries by phone and email from customers and engineers; process invoices and resolve queries.
• General administration including filing, photocopying, scanning, couriers and post.

Skills

Customer service

Organisational skills

Telephone manner

Education

GCSE English & Maths

NVQ in Administration or sales

Tools

Excel

Job description

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands‑on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Branch & Sales Support Administrator Jobs in Mansfield at Stannah – Join Our Team!

Are you an organised, customer-focused professional with a passion for sales support and administration? We’re looking for a Branch & Sales Support Administrator to join our well-established Mansfield Service Branch, where you’ll play a key role in keeping the team running efficiently and supporting our sales activities. At Stannah, we’re proud to be a global leader in the lift industry. We’re focused on the future, continuously innovating and evolving to meet the changing needs of our customers. While we’re a large organisation, we never lose sight of the people who make our success possible. In return, we offer a supportive environment, excellent benefits, and real opportunities for career development. In this varied role, you’ll provide essential administration and sales support to the branch, working closely with the sales team to produce quotes, manage follow‑ups, and ensure a seamless customer experience. You’ll also handle general office administration while delivering outstanding customer service and building strong relationships with customers. We’re looking for someone with experience in a busy office environment, ideally within a sales support role, who brings strong customer service skills and confidence using IT systems, including Excel. You’ll be organised, detail-oriented, and able to prioritise your workload effectively, while remaining calm under pressure and communicating clearly with customers. This is a great opportunity to join a respected company where your contribution truly makes a difference.

Your working hours are 09:00 – 17:15 Monday - Thursday and 09:00 – 16:45 on a Friday

Branch & Sales Support Administrator Responsibilities

• Support the sales team with generating quotations and winning orders for repair and upgrade works to domestic and industrial lift equipment originating
• Proactively follow up with customers after generating quotations.
• Produce regular sales reports identifying trends, opportunities, and areas for improvement.
• Assisting colleagues to complete tenders, PQQs, respond to a wide range of enquiries etc.
• Support with establishing and building rapport with customers.
• Respond to enquiries by phone and email from customers and engineers Process Invoices and resolve any queries.
• General administration including filing, photocopying, scanning, dealing with couriers and post

Please see full Job description here : Branch and Sales Support Administrator - Job Description

Qualifications

Branch & Sales Support Administrator Requirements

• Previous experience working in a fast paced office environment, ideally within a sales support capacity.
• Confident telephone manner with excellent organisational skills
• A good level of education, including GCSEs in English and Maths or equivalent
• NVQ in Administration or sales equivalent is desirable

Additional Information

Benefits Include

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.