Box Office Assistant (Casual)

Gloucester City Council; Gloucester; On-site; GBP 40,000 - 60,000; Part time

Job summary

Gloucester City Council is seeking a passionate and customer-focused Box Office Assistant to join the team at Gloucester Guildhall. This casual position involves ticket sales, event assistance, and delivering exceptional visitor experiences in a vibrant arts environment. If you thrive in a fast-paced setting and enjoy helping others, we encourage you to apply.

Benefits

Excellent Local Government Pension Scheme (LGPS)

Regular Training, career development opportunities.

Supportive working environment.

Access to Employee Assistance Programme.

Enhanced family friendly leave and pay.

Cycle to Work scheme.

Employee discount scheme.

Discounted tickets for local events.

Free Flu-jabs.

Access to employee-led networks.

Qualifications

• Must be friendly, approachable, and willing to go the extra mile.
• Confident in using computer systems, quick to learn new tools.

Responsibilities

• Sell tickets and manage bookings at the Box Office.
• Assist with event setup and customer enquiries.
• Support city-wide events as needed.

Skills

Customer Service

Enthusiasm

Confidence in using computer systems

Ability to work under pressure

Job description

This is a Gloucester City Council job.

• Job Title: Box Office Assistant (Casual)
• Job Location: Guildhall
• Salary: £12.45 per hour
• Hours per Week: 37.00
• Contract Type: Casual
• Closing Date: 31/07/2025
• Job Requisition Number: 11650
• This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About The Role

Are you passionate about the arts, love helping people and thrive in a fast-paced environment? Gloucester Guildhall is looking for enthusiastic and customer-focused individuals to join our Box Office team on a casual basis.

In the heart of the city, Gloucester Guildhall is a vibrant venue, home to an impressive programme of music, comedy, film, and theatre. As well as our 400-capacity main hall where we host our live music, we have a beautiful 60 seat cinema, multiple meeting and conference spaces and a bar which is always in demand with a sell-out gig.

As a Box Office Assistant, you’ll be the welcoming face of Gloucester Guildhall, supporting our programming and marketing teams to deliver an exceptional visitor experience. From selling tickets and managing bookings, to assisting with event setup and customer enquiries, you’ll play a vital role in the smooth running of our cultural venue. There are also occasions where the Box Office leaves the four walls of Gloucester Guildhall to support other city-wide events - a great opportunity to get involved and be part of the delivery team.

What We Need From You

You will bring enthusiasm, top notch customer service and most of all, you will be friendly and approachable. You will be confident in using computer systems, quick to learn new tools, and stay calm under pressure - especially during busy show times. What really matters is that you are willing to go the extra mile to ensure every visitor has a great experience.

We have a busy year ahead so if you want the flexibility of working shifts to suit your own personal calendar but also keen to gain experience of working in an events industry, then we would welcome your application to join our team.

We pay £12.45 per hour and you will receive holiday pay on a quarterly basis based on the number of hours you have worked.

Contact

For further information about the role, please contact Kerrie Long - Commercial Development Officer - 01452 396062.

Closing date

This role is available to apply until the end of July 2025. Shortlisting will take place weekly.

What We Can Do For You

We offer a range of attractive benefits including:

• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular Training, career development and qualification opportunities.
• Supportive and positive working environment with regular, robust supervision.
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service.
• Enhanced family friendly leave and pay.
• Cycle to Work scheme (Salary Sacrifice - T&C apply).
• Coming Soon - Car Scheme (Salary Sacrifice - T&C apply).
• Employee discount scheme.
• Discounted tickets for local events, and reduced rate use of GL1 Leisure facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.

Additional Information

To access the Job Profile, please follow the link below:

Box Office Assistant (Casual) - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantaged because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process [e-mail]

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.