Bowel Cancer Screening Programme Clerk

Milton Keynes University Hospital Nhs Foundation Trust; Milton Keynes; On-site; GBP 23,000 - 26,000; Full time

Job summary

Milton Keynes University Hospital NHS Foundation Trust in Milton Keynes is seeking a Programme Clerk to support the Bowel Cancer Screening centre across Buckinghamshire and Milton Keynes. The role is on-site at MKUH, handling post, preparing letters and packs for patients, and communicating with patients while working with clinical staff.

You must be self-motivated, able to work independently or in a team, have strong communication skills, and be committed to high quality patient care.

Qualifications

• Strong communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Process incoming post, escalating any actions to the relevant team members.
• Process and print letters generated by the Bowel Cancer Screening System (BCSS), and send these to patients, carers, GP practices, and other NHS organisations as required.
• Create and send individual letters to patients, for example in cases of non-attendance or lost contact.
• Prepare bowel preparation packs and appointment letters for patients as bookings come in.
• Arrange and facilitate postage or collection taking into account factors including time until appointment and any additional instructions.
• Assist in maintaining the colonoscopy e-diary.
• Assist clinical staff with queries on admin matters, resolving issues such as double bookings.
• Update and maintain patient notes, ensuring all patient data is recorded accurately and to the required level of detail.
• Provide secretarial support to the BCSP team, word processing, filling, photocopying and composing letters/documents.

Skills

Communication skills

Teamwork

Job description

This is an exciting opportunity to join the Buckinghamshire and Milton Keynes Bowel Cancer Screening centre as a Programme Clerk, supporting the early diagnosis and prevention of cancer across the county. The programme works across Milton Keynes University Hospital NHS Foundation Trust (MKUH) and Buckinghamshire Healthcare NHS Trust (BHT). This post will be based at Milton Keynes University Hospital, providing on-site administrative support for the programme. This will include, but is not limited to, handling incoming and outgoing post, preparing letters and packs for patients, communicating with patients, and working alongside clinical staff. It is an expectation that the successful post-holder will be able to travel to MKUH and BHT sites as required. The successful candidate will be able to handle the demands of a busy NHS service. They will be self-motivated and able to work independently, as well as in a team of clinical and non-clinical staff. Strong communication skills and a commitment to providing quality patient care and experience are essential. "We care We communicate We collaborate We contribute" Please note that we are not able to offer sponsorship for this role. Interview date: TBC The post holder will be accountable for providing an administrative service to support the effective delivery of the programme across Milton Keynes and Buckinghamshire. Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a "Good" rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career. As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre. We have just opened the Oak Wards - a new ward block featuring two 24-bed wards. Further investment is underway, including the recently approved Women and Children's Centre, set to open by 2030. Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital- For further information about Milton Keynes please visit -Visit Milton Keynes "NHS Staff Survey 2024" They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

• Process incoming post, escalating any actions to the relevant team members.
• Process and print letters generated by the Bowel Cancer Screening System (BCSS), and send these to patients, carers, GP practices, and other NHS organisations as required.
• Create and send individual letters to patients, for example in cases of non-attendance or lost contact.
• To prepare bowel preparation packs and appointment letters for patients as bookings come in.
• To arrange and facilitate postage or collection taking into account factors including time until appointment and any additional instructions.
• Assist in maintaining the colonoscopy e-diary.
• Assist clinical staff with queries on admin matters, resolving issues such as double bookings.
• To update and maintain patient notes, ensuring all patient data is recorded accurately and to the required level of detail.
• To provide secretarial support to the BCSP team, word processing, filling, photocopying and composing letters/documents.