Bowel Cancer Screening Administrator (Internal Only)

Royal Devon; Exeter; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Penson

Cycle to work

Staff discounts

Onsite nursery

Job summary

Royal Devon is recruiting an experienced Bowel Cancer Screening Administrator (Internal Only) for our Exeter site. You will support the screening lead administration team by handling patient and nurse queries, validating pathways and arranging outpatient appointments.

The role requires strong communication and customer service skills, with a focus on timely, accurate processing and adherence to NHS policies. Internal applicants only, with a focus on inclusivity and staff development.

Qualifications

• Answer patient calls and respond to queries from patients and nurses.
• Validate patient pathways and book outpatient appointments.
• Provide professional, efficient administrative support to the Bowel Cancer Screening team.

Responsibilities

• Answer telephone calls and respond to queries from patients and nurses.
• Validate patient pathways and book outpatient appointments.
• Ensure enquiries are dealt with promptly following SOPs and escalate to senior managers when needed.
• Monitor waiting times and ensure treatment pathways are up to date.

Skills

Telephone handling

Customer service

Medical administration

Job description

Vacancies Bowel Cancer Screening Administrator (Internal Only)

Role Summary

The Bowel Cancer Screening Programme has an exciting opportunity for an enthusiastic individual to join our established administration team.

As part of the team, you will answer telephone calls, respond to queries from patients and nurses, validate patient pathways, and book outpatient appointments. This is a varied and rewarding role that plays an important part in supporting the delivery of a high-quality screening service.

We'd be delighted to discuss the position with you and show you what it's like to be part of our team.

About the Role

More detail about the role

The post holder will support the Bowel Cancer Screening Lead Administrations in co-ordinating a professional, efficient and effective administrative service to patients in accordance with Trust policies and standards.

As an administrator you will be required to communicate between our patients and our clinical staff - answering patient calls and queries, nurse queries, validating patient pathways, and booking outpatient appointments.

Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate.

Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date.

Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Hospitals visits can be stressful and daunting – you will need to be good communicator with strong patient service skills.

This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

Bowel Cancer Screening Administrator (Internal Only)

• Salary Band 3: £25,760- £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-63303-14024
• Contract Type Permanent
• Closing Date 1 September, 2026
• Job Category Administration