Boutique Supervisor/Assistant Manager - One New Change

Nestlé SA; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Retail Supervisor to join their boutique in One New Change. This role focuses on delivering a premium customer experience while achieving sales targets. The ideal candidate will have a passion for coffee and a strong background in retail, with the ability to lead a team and provide exceptional service. You'll be responsible for training staff, resolving customer complaints, and ensuring a collaborative team culture. Join a company that values diversity and offers first-class training and development opportunities, along with a competitive benefits package.

Benefits

Competitive Pension

Up to 10% Bonus

25 Days Holiday

Bank Holidays Off

First-Class Training

Development Opportunities

Qualifications

• Previous supervisory experience in retail is essential.
• Strong communication and interpersonal skills are crucial.

Responsibilities

• Deliver exceptional customer service and achieve sales targets.
• Facilitate team training sessions and provide feedback.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Supervisory Experience

Coaching and Mentoring

Job description

Position Snapshot

Although this is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

Position Summary

We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in One New Change. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

A day in the life of a Retail Supervisor…

1. Completing shop floor observations and providing feedback to the team in line with management support.
2. Utilising customer experience and everyday coaching across the team.
3. Delivering a high standard of customer service.
4. Facilitating team training sessions.
5. Taking accountability for managing and resolving escalated complaints.
6. Monitoring and leading on internal control processes.
7. Leading on ad hoc audits.

What will make you successful?

Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience.

We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:

1. Previous supervisory shop floor experience in the retail sector.
2. A proven track record of delivering exceptional customer service.
3. A strong understanding of the retail and competitive environment in which the Nespresso business operates.
4. Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
5. Maintain and support a positive and collaborative team culture.

In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know.