Boutique Manager, Harrods

Richemont; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury retail group is seeking a Boutique Manager for their Harrods location in London. The role emphasizes driving sales, managing a high-performing team, and enhancing customer experiences. Candidates should possess strong managerial skills and operational expertise, with the goal of fostering exceptional client relationships.

Qualifications

• Extensive experience in retail management.
• Strong understanding of sales and marketing strategies.
• Capable of building long-lasting client relationships.

Responsibilities

• Drive continuous growth of boutique performance.
• Lead and develop the boutique team.
• Ensure compliance with brand and legal standards.

Skills

Managerial Skills

Interpersonal Skills

Analytical Skills

Job description

Boutique Manager, Harrods

(Permanent, Full-Time)

PURPOSE

The main purpose of the Boutique Manager is to drive continuous growth of the Maison’s boutique performance and key results. The Boutique Manager is fully responsible for the management and performance of the store and is a key contributor in seeking new business opportunities. The Boutique Manager is expected to act as an entrepreneur. They commit, dedicate and take proactive and strategic actions towards their responsibilities and duties. Thanks to strong technical, interpersonal and managerial skills and an entrepreneurial mindset, the Boutique Manager is accountable for meeting sales objectives, building long-lasting and loyal client relationships and assembling and leading a top-notch boutique team.

Key responsabilities

SALES

Exceed boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).

Plan and implement monthly meetings and actions.

Achieve Boutique KPIs defined by the management.

Adhere to HQ commercial guidelines (Retail Manual). Be accountable for their implementation.

Maximize profit by controlling & minimizing costs.

Regularly analyse and question sales figures with management to further refine future sales projections and ensure maximum market satisfaction.

TEAM MANAGEMENT

Lead the Boutique team by explicitly communicating objectives, responsibilities, results, brand

standards and procedures. Assign tasks, track and communicate.

Transfer and maintain the sense of belonging and pride in working at A. Lange & Söhne.

Develop capabilities and coach the team members to reach objectives.

Plan to assemble the top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of “Lange family” from day 1.

Guarantee team has access to all needed information and documents regarding guidelines, novelty

information, etc.

Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of

working hours and opportunities.

STORE MANAGEMENT

Responsible for maintaining a high level of display, visual merchandising, and Boutique condition and environment, in coherence with Brand guidelines.

Act as the “face” of the Boutique and as Brand Ambassador in and outside of Boutique. Build Brand

and Boutique awareness and equity. Demonstrate brand ambassadorial skills, at any given time, with

partners or local dignitaries.

Maintain professional and respectful relationships with service suppliers, boutique neighbours.

STORE OPERATION MANAGEMENT

Comply with Group and Brand procedures. Identify issues and propose different solutions so that store operations always run flawlessly.

Actively manage store stock quality, quantity and back orders.

Actively ensure accuracy of monthly, quarterly and yearly stocktaking and quality control.

Actively ensuring all measures to always avoid stock discrepancies.

Weekly follow up with regional head office for stock replenishments and active order requests.

Protect employees and customers by providing a safe and clean store environment.

FINANCIAL CONTROL, CASH REGISTRY & REPORTING

Compliance with procedures and with legal, fiscal and customs regulations

Control cash register.

Ensure timely reporting of sales (daily, monthly)

Identify strengths and weaknesses in existing operation to define action plans for implementation.

CUSTOMER EXPERIENCE & CRM-RELATED ACTIVITIES

Define store navigation scenario and mobilize Sales Associates on the sales floor. Direct and support the team to competently deliver Lange selling ceremony using appropriate brand verbiage, behaviour and tools.

Generate the interest of target prospects and convert to boutique customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.

Maintain on-going relationships with clients as a part of “Lange family”. Ensure special attention to

existing and new VIP customers to maintain their loyalty.

Identify opportunities and propose clienteling strategy using iCM. Obtain, input, update client

information and track clienteling tasks of Sales Associates.

Identify current and future customer’s requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Take part in client events, such as manufacture visits, with a clear strategy in place involving sales,

CRM and prospecting objectives.

Individually handle with care client complaints and immediately report to regional office any boutique, brand or product related issues.

Follow up and coordinate individual repairs and customer service-related matters.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Interational HR Manager

3rd Stage – Interview with the Commercial Director for Europe, ME & Africa

4th Stage – Interview with the CCO

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg