Bookkeeper/Administrator

Macaustag; Barnsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned business in Barnsley is looking for a Bookkeeper / Customer-Focused Sales Administrator to join their finance team. This role involves managing customer inquiries, assisting with account administration, and providing support to ensure a seamless customer experience. Ideal candidates will be proactive team players with a strong customer service orientation and attention to detail.

Benefits

Supportive team culture

Opportunity to grow

Potential for further training or qualifications

Qualifications

• Experience in admin, customer service, or sales support.
• Clear communication over the phone.
• Attention to detail and strong organizational skills.

Responsibilities

• Handle incoming calls and emails from customers.
• Manage invoicing and assist with bookkeeping tasks.
• Support customer onboarding and offboarding.

Skills

Communication

Organizational Skills

Customer Service

Attention to Detail

Multitasking

Proactivity

Tools

Xero

Job description

Job Title: Bookkeeper / Customer-Focused Sales Administrator

Location: Head Office Barnsley Town Centre

Job Type: Full-Time, Permanent and will consider Part Time 4 days/week, Permanent

Salary: Competitive Based on Experience

About Us

We are a family-owned business in Yorkshire with a strong focus on reliability and customer care. We have built a reputation for fast, friendly service from our head office. As our business grows, we are looking for enthusiastic people who want to grow with us.

The Opportunity

We're seeking a Bookkeeper / Customer-Focused Sales Administrator to join our small finance team. This role is customer-facing and office-based, ideal for someone who thrives in a fast-paced environment, takes pride in delivering excellent service, and enjoys seeing tasks through from start to finish.

You will handle inbound enquiries, support customer onboarding and offboarding, manage account administration, and assist with bookkeeping.

Team fit is essential. You will support and work alongside an established finance team, so we're looking for a true doer with a hands-on, can-do attitude willing to get involved wherever needed.

What You’ll Do

1. Handle incoming calls and emails from new and existing customers
2. Guide customers through our property and storage options
3. Set up accounts and contracts, ensuring smooth onboarding
4. Manage invoicing, direct debits, and assist with bookkeeping tasks
5. Follow up on credit control and account queries professionally
6. Support customer offboarding, including refunds and final documentation
7. Encourage satisfied customers to leave reviews on Google and Trustpilot
8. Provide general administrative support to the sales and operations team

What You’ll Bring

1. Experience in admin, customer service, or sales support (ideally office-based)
2. Clear and confident communication skills, especially over the phone
3. Excellent attention to detail and strong organisational skills
4. A positive, proactive approach with the ability to multitask
5. A roll-your-sleeves-up mindset, happy to pitch in across the team
6. Knowledge of Xero (helpful but not essential)
7. Experience with billing or credit control (a bonus)

Why Join?

• Supportive team culture where everyone pulls together
• Opportunity to grow with a thriving, customer-focused business
• Potential to pursue further training or qualifications

Ready to Apply?

If you are a team player with a can-do attitude who takes pride in helping customers and keeping things running smoothly, we would love to hear from you.