Bookings Officer

HCA Healthcare UK; Greater London; Hybrid; GBP 33,000 - 34,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Private healthcare

Private pension contribution

Season Ticket Loan

Cycle to Work

Group Life Assurance

Critical illness cover

Staff discounts

Job summary

The London General Practice, part of HCA UK, is seeking a Bookings Officer to join the Primary Care Team. You’ll be the first point of contact by phone, promoting LGP, and ensuring a professional, welcoming journey to maximise patient bookings while minimising cancellations.

Responsibilities include answering telephone and mailbox enquiries, coordinating bookings, and maintaining accurate patient documents in our system. This is a full-time role with 40 hours per week and shift options.

Qualifications

• Previous experience in a similar reception/bookings role.
• Experience in healthcare or large corporate environment is a plus.
• Excellent communication skills.
• Computer literate and proficient with booking systems.

Responsibilities

• Answer telephone and practice mailbox enquiries.
• Maintain 5-star service standard for all requests.
• Coordinate and book various medicals.
• Prepare clinical forms for patient bookings and upload confidential documentation to the booking system.
• Minimise cancellations and DNAs, rebooking when needed.

Skills

Customer service

Reception

Booking management

Telephone handling

Tools

Booking system

Job description

**Job Title: Bookings Officer Location: The London General Practice Full time: 40 hours per week Shift times: Hours are in practice 8.30-5.30 or 9.00-6.00pm (10-7pm could be a future shift option) Permanent Salary: £32,516 to £33,000 per annum** We’re looking for a Bookings Officer to join our Primary Care Team based in The London General Practice. As a Bookings Officer you’ll be first point of contact via phone promoting LGP. Ensuring a professional tone is used at all times creating a safe and welcoming journey for all possible contacts made. The outcome is to maximise patient bookings and minimise patient cancelations.**Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a support role, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.** **What you’ll do:** * Answering telephone & practice mailbox enquiries* Maintain LGP’s 5 star standard of service accommodating all requests in a professional manner* Coordinating/booking various medicals* Prepare clinical forms for patient bookings and uploading the confidential patient documentation to our booking system* Responsible for minimising cancellations and DNAs and rebooking if this occurs. **What you’ll bring:** * Previous experience within a similar, customer/client centric Reception/Bookings role* Experience within the healthcare industry or a large corporate business would be advantageous* Excellent communication skills* Computer literate **Why HCA UK?** Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Booking Officer you’ll be eligible for: * 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you* Private Healthcare Insurance for treatment at our leading hospitals* Private pension contribution which increases with length of service* Season Ticket Loan and Cycle to Work scheme* Group Life Assurance from day one* Critical illness cover* Enhanced Maternity and Paternity pay* Corporate staff discount for all facilities including Maternity packages at The Portland* Comprehensive range of flexible health, protection and lifestyle benefits to suit you* Discounts with over 800 major retailers **Culture and values** At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: * **Unique and Individual:** We recognise and value everyone as unique and individual* **Kindness and compassion**: We treat people with kindness and compassion* **Honesty, integrity and fairness**: - We act with absolute honesty, integrity and fairness* **Loyalty, respect and dignity:** We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity **Reasonable adjustments**We believe everyone should feel comfortable bringing their full self to work and have equal access to opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements and reasonable adjustments throughout our recruitment process and in the workplace.#LI-AM2