Administration Supervisor

HCA Healthcare UK; City Of London; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance from day one

Critical illness cover

Maternity and Paternity pay

Job summary

HCA Healthcare UK is seeking an Administration Supervisor for our Canary Wharf site in London. This full-time role (37.5 hours) involves managing the Front of House team and coordinating logistical tasks to deliver a first-class patient journey.

You will report to the Practice Manager, deputise when required, and travel to Glasgow quarterly with travel and accommodation paid. A minimum of two years in front-of-house/admin and strong GDPR/health and safety knowledge are essential.

Qualifications

• Minimum 2 years’ front of house or admin experience.
• Ability to manage two Senior Receptionists.
• Excellent customer service and staff/patients interaction.
• Knowledge of GDPR, health and safety.
• Able to work in a high-level corporate environment.

Responsibilities

• Deliver excellent customer service and ensure FOH meets objectives.
• Ensure adherence to patient safety SOPs and codes of conduct per GDPR and HCA policies.
• Mentor and develop FOH team; deputise for Practice Manager when required.
• Collaborate with client account management and onsite clinical teams.

Skills

Front of House

Customer Service

Team Leadership

GDPR awareness

Health and Safety knowledge

Communication

Job description

Job Title: Administration SupervisorLocation: London Canary WharfFull time: 37.5 hours per weekPermanent: Monday to Friday onsiteSalary: £33k to £36k per annumWe’re looking for an Administration Supervisor to join our HCA UK Team based on a client site in Canary Wharf. You will be responsible and accountable for the management of any logistical tasks and the Front of House (FOH) team within the onsite client clinic.You will be required to travel to Glasgow quarterly (travel and accommodation will be paid)You will ensure strong relationships with the HCA Primary Care FOH and administrative management teams, to deliver an effective, consistent service to the client.This is an interesting and exciting role where you will also collaborate with the client account management team and onsite clinical team to deliver a high-quality patient journey.You will report to the Practice Manager and be trained to deputise for them when required. We are looking for applicants who want to learn and grow and who have career aspirations. Are you ambitious? This could be just the role for you!Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in (team), but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.What you’ll do:Deliver excellent customer service and ensure the front of house department fulfils this objectiveEnsure the department adheres to all patient safety standard operating procedures and codes of conduct in line with GDPR and HCA policies.Be visible, accessible, and approachable to staff, patients and vendorsPerform as a professional role model, driving high standards, mentoring and developing the team.Carry out all reasonable tasks as required by Operational Services ManagerWhat you’ll bring:Expertise in dealing with complaints both face to face and over the telephone, professionally and with empathyAbility to manage two Senior ReceptionistsAmbition to learn and grow in your roleAbility to work in a high-level corporate environment and work face to face with our client, listening to their requirements and actioningKnowledge of health and safety, safeguarding and GDPRMinimum of 2 years experience in front of house or adminApproachable demeanourAble to work as part of a teamWhy HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a (job title) you’ll be eligible for:25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailersCulture and valuesAt HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustments:We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.