Bookings Coordinator

Word360 Limited; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Gym discounts

Cinema tickets

Pension scheme

Paid sick leave

Social events

Cycle to work scheme

Career growth opportunities

Job summary

Word360 Limited in the United Kingdom is seeking a proactive Bookings Coordinator to manage client requests by securing subcontracted interpreters. You will negotiate rates, balance client needs with availability and costs, and ensure bookings are delivered on time while protecting margins.

In this fast-paced role, you will build strong relationships with linguists and clients, coordinate urgent bookings, and actively contribute to process improvements and cost controls within the team.

Qualifications

• Proven experience in booking coordination or scheduling.
• Strong negotiation skills.
• Ability to make independent decisions and manage multiple priorities.
• High organization and attention to detail.
• Excellent communication and customer-focused mindset.
• Ability to think creatively and use initiative.

Responsibilities

• Actively secure availability from freelance interpreters to fulfil client requests.
• Make informed decisions to ensure bookings are completed within budget while preserving profit margins.
• Negotiate interpreter rates to align with pricing structures.
• Cultivate and maintain professional relationships with linguists and clients.
• Communicate with clients and interpreters, setting clear expectations.
• Efficiently manage urgent or last-minute booking requests.

Skills

Booking coordination

Negotiation skills

Independent decision making

Organized and detail-oriented

Communication and interpersonal

Initiative and out-of-the-box thinking

Job description

About The Role

Main Purpose of Job

We are looking for a proactive, resourceful, and persuasive BookingsCoordinator to manage booking requests for clients by securing theappropriate subcontracted interpreter. This role demands strong negotiationskills, initiative, and the ability to make strategic decisions that balancefulfilling client needs with managing interpreter availability and costs. Thesuccessful candidate will thrive in a fast-paced environment and consistentlydeliver efficient solutions.

Responsibilities and Duties

• Actively secure availability from freelance interpreters to fulfil client requests.
• Make informed decisions to ensure bookings are completed within budget while preserving profit margins.
• Negotiate interpreter rates when needed to align with established pricing structures.
• Cultivate and maintain strong, professional relationships with both linguists and clients.
• Communicate effectively with clients and interpreters, setting clear expectations
• Efficiently manage urgent or last-minute booking requests, ensuring a timely solution.

Skills and Attributes Required

• Proven experience in booking coordination or scheduling
• Strong negotiation skills
• Excellent ability to make independent decisions and manage multiple priorities.
• Highly organized with strong attention to detail.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Using your own initiative and being able to think out of the box

Benefits

• Holiday Allowance:24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
• Loyalty Reward:Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
• Comprehensive Training:Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
• Employee Recognition:Celebrate achievements with our employee awards and development programs.
• Health and Wellness:Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
• Career Growth:Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
• Cycle to Work Scheme:Join the cycling revolution with our support.
• Pension Scheme:Secure your future with our workplace pension plan.
• Paid Sick Leave:Rest assured with paid time off during illness.
• Social Events:Engage with colleagues and innovate through business-wide social events.

Recruitment Process

• Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
• If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
• Finalists will attend a final interview (again, either online or face-to-face).
• Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture.We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.