Bookings Administrator (Bank)

Nuffield Health; Derby; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Bookings Administrator to join their Derby Hospital team. In this role, you will be pivotal in managing appointment bookings and ensuring exceptional service delivery. Your attention to detail and customer service skills will shine as you handle a variety of administrative tasks in a dynamic environment. This position offers a flexible bank contract, allowing you to work ad-hoc hours that suit your availability while contributing to a healthier nation. Join a supportive team that values your well-being and professional growth, and take the first step towards a fulfilling career today.

Benefits

Discounted Gym Membership

Access to Pension Scheme

Holiday in line with working time directive

Qualifications

• Experience in a customer-facing environment is essential.
• NVQ Level 2 in Business and Administration or equivalent preferred.

Responsibilities

• Administer a large volume of email requests from referrals to appointments.
• Ensure accurate data management and reporting for the department.
• Handle appointment bookings and coordinate room availability.

Skills

Empathy

Attention to Detail

Customer Service

Education

NVQ Level 2 in Business and Administration

Tools

Data Management Systems

Job description

Bookings Administrator (Bank)

Derby Hospital | Administration | Bank Contract - Ad hoc
£12.33 per hour

At Nuffield Health, the UK’s largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, your warmth, and your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Bookings Administrator in our Derby Hospital who will be responsible for administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably, you will hold an NVQ level 2 in Business and Administration or equivalent and have experience of working in a customer-facing environment, to help us build a healthier nation.

As our Bookings Administrator, you will:

• Bring empathy, sympathy, and sensitivity to the role.
• Ensure complex administration and support meet the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• Prepare standard and ad-hoc reports as required by the department.
• Handle appointment bookings and changes.
• Co-ordinate the availability of rooms and consultants.
• Create, alter, or cancel clinics as required to support business needs.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy, and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme, and discounted gym membership at £15.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Nuffield Health Derby Hospital

The Nuffield Health Derby Hospital is a modern, purpose-built hospital with 38 en-suite beds, three operating theatres, and a comprehensive range of outpatient services.

The Radiology department is a small but busy department covering general radiographic procedures, theatre, ultrasound, MRI, and CT. Set in beautiful grounds, we’re about 3 miles from the city centre, within easy reach of all major roads and bus routes.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.