Booking Team Leader (Internal Only)

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Booking Team Leader to oversee a team within the Booking + Scheduling department, ensuring an efficient service in line with RTT guidelines.

The successful candidate will have experience managing a team and possess excellent organisational and communication skills to meet tight deadlines. The role is based at Sentinel House, Shrewsbury.

Qualifications

• Experience leading a team in a busy Booking + Scheduling setting.
• Excellent organisational and communication skills to meet tight deadlines.

Responsibilities

• Provide frontline leadership to staff in the Booking + Scheduling department.
• Ensure smooth operational performance of the booking team.

Skills

Team leadership

People management

Organisational skills

Communication skills

Job description

*INTERNAL VACANCY*

Job overview

We are seeking to appoint a Booking Team Leader to manage a team within the Booking + Scheduling department, ensuring the provision of an efficient and effective booking service in accordance with local Trust policies and national RTT guidelines.

The successful applicant will have relevant experience of managing a team along with excellent organisational and communication skills in order to meet tight deadlines.

This is a full time post based at Sentinel House, Whitchurch Road, Shrewsbury.

Main duties of the job

• To provide front line leadership to staff members within the busy Booking + Scheduling department
• Ensuring smooth operational performance of a booking team
• To manage a teams performance and to provide training and development for staff members
• To be able to analyse and interpret detailed and complex information
• To have a deep understanding of National and local RTT policies

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non‑clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.