Patient Access Coordinator (Booking & Scheduling)

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a proactive administrator to join the busy Booking and Scheduling Department. The role focuses on managing outpatient appointment bookings in a supportive NHS environment, with full training provided where needed.

Strong organisational and communication skills, plus a commitment to confidentiality, are essential. Applicants should be able to work flexibly in a team and deliver high-quality customer service within a busy trust setting.

Qualifications

• GCSE English Language and Maths grade 4 or above are essential.
• Customer Service or Business Administration NVQ's are desirable; training offered within the role.

Responsibilities

• Based in a busy call centre, the department handles bookings of outpatient appointments and procedures.
• Work with managers and staff to develop and maintain a high-quality Patient Access Service.

Skills

Organisational skills

Communication skills

Time management

Teamwork

Flexibility

Education

GCSE English Language and Maths (grade 4+)

Customer Service or Business Administration NVQ desirable

Tools

Microsoft Office

Job description

The Shrewsbury and Telford Hospital NHS Trust is seeking a proactive administrator to join the busy Booking and Scheduling Department. The role focuses on managing outpatient appointment bookings in a supportive NHS environment, with full training provided where needed.

Strong organisational and communication skills, plus a commitment to confidentiality, are essential. Applicants should be able to work flexibly in a team and deliver high-quality customer service within a busy trust setting.