Booking & Data Operations Coordinator

Veezu; Sheffield; On-site; GBP 18,000 - 26,000; Full time

Job summary

Veezu in Sheffield is seeking a Commercial Hub Coordinator (Operations Coordinator) to service a range of account holders from public and private sectors, handling new and existing private hire bookings from start to finish. The role centers on accurate data entry and managing bookings via calls, emails, and portals.

Reporting to the Commercial Team Manager, you will provide day-to-day administrative support, ensure GDPR compliance, and liaise with driver partners to maintain punctual bookings

Qualifications

• Attention to detail with accurate data entry.
• Excellent verbal and written communication skills.
• Strong customer service and ability to manage relationships professionally.
• Ability to multitask in a fast-paced environment.
• Proficiency in call center software and Microsoft Office.

Responsibilities

• Input large volumes of data accurately on a daily basis.
• Handle inbound and outbound calls to assist with new and existing bookings.
• Respond to emails with quotes and inquiries for bookings.
• Ensure GDPR and security information is captured for accounts.
• Monitor the dispatch system to support punctual commercial bookings.
• Collaborate with the Commercial Account Team and drivers to resolve issues.
• Maintain compliance and safeguarding across booking and dispatch processes.
• Update KPI timestamps on public sector portals.
• Understand KPIs and SLAs for commercial accounts.
• Ensure data is safeguarded for customers and partners per GDPR.

Skills

Data entry

Communication

Time management

Multitasking

Computer literacy

Microsoft Office

Tools

Microsoft Office

Job description

Veezu in Sheffield is seeking a Commercial Hub Coordinator (Operations Coordinator) to service a range of account holders from public and private sectors, handling new and existing private hire bookings from start to finish. The role centers on accurate data entry and managing bookings via calls, emails, and portals.

Reporting to the Commercial Team Manager, you will provide day-to-day administrative support, ensure GDPR compliance, and liaise with driver partners to maintain punctual bookings