On-Site Dispatcher: Driver & Passenger Experience

Veezu Group; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Veezu Group in Sheffield is seeking a Dispatcher to manage and dispatch journey bookings efficiently. The role involves working closely with Driver Partners and ensuring customer satisfaction by providing excellent service.

A successful candidate should demonstrate exceptional communication skills, multitasking abilities, and a commitment to supporting both Driver Partners and passengers. Join Veezu Group and be part of a company committed to fair recruitment and inclusive practices.

Qualifications

• Ability to deliver excellent customer service.
• Confidence in speaking to people on the phone.
• Excellent listening and communication skills.
• Ability to deal with challenging customer service situations.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure bookings are dispatched efficiently.
• Maximise Driver Partner completion rates.
• Manage passenger demand to ensure timely bookings.
• Respond to Driver Partner alerts and queries.
• Ensure service delivery to commercial account customers.

Skills

Excellent customer service

Communication skills

Multitasking

Attention to detail

Job description

Veezu Group in Sheffield is seeking a Dispatcher to manage and dispatch journey bookings efficiently. The role involves working closely with Driver Partners and ensuring customer satisfaction by providing excellent service.

A successful candidate should demonstrate exceptional communication skills, multitasking abilities, and a commitment to supporting both Driver Partners and passengers. Join Veezu Group and be part of a company committed to fair recruitment and inclusive practices.