Booking Clerk/Receptionist

NHS; Axminster; On-site; GBP 24,000 - 28,000; Part time

Job summary

An exciting opportunity for a Booking Clerk/Receptionist at Axminster Hospital. Join a dedicated team providing essential administrative support in Ophthalmology. Flexible part-time hours available, with a focus on delivering excellent patient care.

Benefits

27 days paid annual leave

Access to occupational health services

Staff discounts on shopping and leisure

Cycle to work scheme

NHS Pension scheme

Qualifications

• Enthusiastic and well-organized individual.
• Ability to provide efficient administrative support.

Responsibilities

• Meeting and greeting patients at reception.
• Answering telephones and dealing with appointment requests.
• Booking patient appointments accurately.

Skills

Customer Service

Organizational Skills

Communication

Job description

Job summary

Are you interested in a career in the NHS but not sure where to start? Are you an enthusiastic, well organised person with a passion for good customer service? If so, this could be the role for you!

We have an exciting opportunity for a Booking Clerk/Receptionists to join the Ophthalmology admin team situated at Axminster Hospital. We are looking for part time hours and we can be flexible on hours worked.

The Administration and Clinical team work very closely together to provide a comprehensive service to our patients. The Administration team comprises of a Booking Clerk/Receptionist, a OPD/DCU administrator and a Service Coordinator. This is an excellent opportunity to be part of a busy and growing service.

We are looking for someone who is friendly, well organised and enthusiastic to provide an efficient and professional administrative and clerical service.

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Details Date posted

16 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

185-615-10596

Job locations

Axminster Hospital

Chard Street

Axminster

Devon

EX135DU

Job description Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

This role is fast paced, working in a busy team within Ophthalmology. You will be working as part of a team to cover reception, answering telephone calls and dealing with patient appointments and queries.

The main duties of this role include:

• Meeting and greeting patients at reception
• Answering telephones and dealing with appointment requests/queries
• Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
• Using the NHS E-Referral Service to upload referral letters to EPIC

You will form an essential part of a busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care.

As a team we always encourage and support personal and professional development, if this is something that interests you.

Visits to the department are welcomed and encouraged.

Working Pattern: 15 hours per week to be determined

Interview Date: To be confirmed

For further information please contact: Katrina Harris, Admin Line Manager (Ophthalmology) on 07917505990, [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job description Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

This role is fast paced, working in a busy team within Ophthalmology. You will be working as part of a team to cover reception, answering telephone calls and dealing with patient appointments and queries.

The main duties of this role include:

• Meeting and greeting patients at reception
• Answering telephones and dealing with appointment requests/queries
• Booking patient appointments from waiting lists, ensuring appointments are booked accurately on the system
• Using the NHS E-Referral Service to upload referral letters to EPIC

You will form an essential part of a busy team ensuring patient appointments are booked accurately and information is updated regularly, in a timely manner. You will also need to provide effective communication to both patients and staff in order to ensure the smooth running of the service which enhances patient care.

As a team we always encourage and support personal and professional development, if this is something that interests you.

Visits to the department are welcomed and encouraged.

Working Pattern: 15 hours per week to be determined

Interview Date: To be confirmed

For further information please contact: Katrina Harris, Admin Line Manager (Ophthalmology) on 07917505990, [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification General Requirements Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Person Specification General Requirements Essential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Axminster Hospital

Chard Street

Axminster

Devon

EX135DU

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Axminster Hospital

Chard Street

Axminster

Devon

EX135DU

Employer's website

https://royaldevon.nhs.uk/ (Opens in a new tab)