Boiler & Maintenance Manager

JR United Kingdom; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the Heating & Engineering sector is seeking a Boiler & Maintenance Manager in Reading. This office-based role will involve overseeing operations, providing technical support, and ensuring high standards of customer service. The ideal candidate will possess strong leadership qualities, a technical understanding of boilers, and a customer-focused mindset.

Qualifications

• Proven leadership and management experience in engineering or technical environment.
• Solid technical understanding of boilers (LPG and oil systems desirable).
• Customer-focused mindset to deliver exceptional service.

Responsibilities

• Oversee office operations and provide technical support to field engineers.
• Schedule maintenance services and manage engineer appointments.
• Handle customer inquiries and ensure timely progression of jobs.

Skills

Leadership

Problem Solving

Customer Service

Communication

Attention to Detail

Job description

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Our client is seeking a confident, adaptable, and driven individual to join their Heating & Engineering team as a Boiler & Maintenance Manager. This office-based role is a key position within the company, responsible for fostering a positive and productive work environment, ensuring excellent customer service, and contributing to the continued success of the business.

About the Role:

In this dynamic role, you’ll oversee the day-to-day operations of the office while providing vital technical support to field engineers. Your responsibilities will include:

• Providing technical support to field engineers
• Managing the operations of the office, including overseeing administrative duties, ensuring the efficient functioning of the office
• Scheduling routine boiler maintenance services efficiently and ensuring accurate diary management for the engineering team
• Coordinating engineer availability and appointments for non-routine maintenance (e.g., breakdowns)
• Monitoring open jobs to ensure timely progression and completion
• Providing prompt and professional responses to customer enquiries
• Raising purchase orders and managing stock deliveries
• Overseeing invoicing and ensuring all general office tasks are completed accurately and on time
• Handling customer complaints effectively and ensuring appropriate follow-up
• Coordinating engineer training (OFTEC & Gas Safe) and ensuring compliance
• Conducting periodic stock checks
• Collaborating with department heads across offices to promote a unified team approach and uphold high service standards

About You:

We’re looking for a candidate with:

• Proven leadership and management experience, preferably in an engineering or technical environment
• A solid technical understanding of boilers, including LPG and oil systems would be highly desirable
• A customer-focused mindset with a commitment to delivering exceptional service
• The ability to prioritise tasks, multitask effectively, and remain calm under pressure
• Strong attention to detail and problem-solving skills
• Excellent written and verbal communication skills