Boiler & Maintenance Manager

JR United Kingdom; Norwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the Heating & Engineering sector is seeking a Boiler & Maintenance Manager to oversee office operations and provide vital support to field engineers. This role involves ensuring customer satisfaction, managing administrative duties, and coordinating technical training, making it essential for the company’s success.

Qualifications

• Proven leadership and management experience in an engineering or technical environment.
• Solid technical understanding of boilers, including LPG and oil systems.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee day-to-day operations and provide technical support to field engineers.
• Manage office operations, including scheduling routine maintenance and diary management.
• Monitor open jobs to ensure timely progression and completion.

Skills

Leadership

Customer Service

Problem Solving

Attention to Detail

Job description

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Our client is seeking a confident, adaptable, and driven individual to join their Heating & Engineering team as a Boiler & Maintenance Manager. This office-based role is a key position within the company, responsible for fostering a positive and productive work environment, ensuring excellent customer service, and contributing to the continued success of the business.

About the Role:

In this dynamic role, you’ll oversee the day-to-day operations of the office while providing vital technical support to field engineers. Your responsibilities will include:

• Providing technical support to field engineers
• Managing the operations of the office, including overseeing administrative duties, ensuring the efficient functioning of the office
• Scheduling routine boiler maintenance services efficiently and ensuring accurate diary management for the engineering team
• Coordinating engineer availability and appointments for non-routine maintenance (e.g., breakdowns)
• Monitoring open jobs to ensure timely progression and completion
• Providing prompt and professional responses to customer enquiries
• Raising purchase orders and managing stock deliveries
• Overseeing invoicing and ensuring all general office tasks are completed accurately and on time
• Handling customer complaints effectively and ensuring appropriate follow-up
• Coordinating engineer training (OFTEC & Gas Safe) and ensuring compliance
• Conducting periodic stock checks
• Collaborating with department heads across offices to promote a unified team approach and uphold high service standards

About You:

We’re looking for a candidate with:

• Proven leadership and management experience, preferably in an engineering or technical environment
• A solid technical understanding of boilers, including LPG and oil systems would be highly desirable
• A customer-focused mindset with a commitment to delivering exceptional service
• The ability to prioritise tasks, multitask effectively, and remain calm under pressure
• Strong attention to detail and problem-solving skills
• Excellent written and verbal communication skills