Bodyshop Manager: Lead Ops, KPIs & Growth

Activate Accident Repair; Hampton; On-site; GBP 52,000 - 72,000; Full time

Benefits offered by this job

33 days holiday

Bonus Scheme

Annual pay review

Health cash plan

Enhanced maternity/paternity

Life assurance

Free breakfasts

Birthday surprise

Job summary

Activate Accident Repair Hampton is seeking a Bodyshop Manager to oversee all bodyshop activities, ensuring SLAs and KPIs are met while maximising profitability. The role emphasizes leadership, budgeting, safety, and continuous improvement within the Hampton site.

You will lead recruitment, training, and performance reviews, ensuring health & safety compliance and high customer service standards while aligning with Activate Group's values.

Qualifications

• Technical knowledge and experience of the Accident Repair and Bodyshop industry.
• Previous experience within a management position with the ability to lead and coach the team.
• Ability to organise office administration, control systems and financial resources.
• Knowledge of vehicle design, manufacture, consumer and vehicle legislation, industry best practice.
• Knowledge of EPA and COSHH requirements.
• Knowledge of BSI Standards and accreditation.
• Strong numeracy and literacy skills.
• Excellent communication skills.

Responsibilities

• Plan resources and equipment levels around budgets and financial plans.
• Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning.
• Adhere to operational workshop loading system, ensuring targets and deadlines are met.
• Review site KPI performance to identify shortfalls against plan, cost targets and CSI scores.
• Manage customer complaints from initial contact through to conclusion with root cause analysis.
• Promote clear communication across all areas and drive pro-active teamwork.
• Conduct regular performance reviews and identify training needs.
• Lead recruitment activities in partnership with People team.

Skills

Bodyshop management

Team leadership

Budget planning

Customer service

H&S compliance

BSI standards

Communication skills

Numeracy

Job description

Activate Accident Repair Hampton is seeking a Bodyshop Manager to oversee all bodyshop activities, ensuring SLAs and KPIs are met while maximising profitability. The role emphasizes leadership, budgeting, safety, and continuous improvement within the Hampton site.

You will lead recruitment, training, and performance reviews, ensuring health & safety compliance and high customer service standards while aligning with Activate Group's values.