Bodyshop Advisor & Estimator

Autoskills-Uk; Maidstone; On-site; GBP 32,000 - 42,000; Full time

Job summary

Autoskills-Uk in Maidstone is hiring a Bodyshop Advisor and Estimator. This full-time, permanent role blends customer-facing duties with estimating responsibilities. You will manage customers through the repair process and support insurance claims, coordinating Bodyshop repairs.

The base salary is £32,000–£36,000 DOE, with uncapped OTE up to £42,000. Working Monday to Thursday 8:00am–5:00pm and Friday 8:00am–4:30pm, you’ll enjoy a balanced week and opportunities for training and career

Qualifications

• Previous experience as a Bodyshop Advisor, Estimator or Service Advisor is desirable.
• Strong knowledge of Bodyshop repair processes and vehicle estimating.
• Experience handling insurance claims and repair authorisations is an advantage.
• Excellent customer service, communication and relationship-building skills.
• Strong administration and organisational ability with attention to detail.

Responsibilities

• Manage customer bookings, inquiries and repair appointments from initial contact to handover.
• Carry out vehicle inspections and prepare accurate Bodyshop repair estimates.
• Manage insurance claims and liaise with insurers, engineers and customers regarding authorisations.
• Provide regular repair updates and manage customer expectations.
• Coordinate vehicle assessments and work closely with technicians to maintain workflow.
• Monitor repair progress and support productivity and quality standards.
• Source and order non-franchise parts and liaise with suppliers on pricing and availability.
• Maintain accurate repair records, estimates and documentation.

Skills

Bodyshop experience

Customer service

Vehicle estimating

Insurance claims handling

Organisational skills

Team player

Job description

BODYSHOP ADVISOR AND ESTIMATOR

Location: Maidstone

Salary: OTE up to £42,000 (uncapped) | Basic £32,000 - £36,000 DOE

Job Type: Full-Time, Permanent

Hours: 42 hours per week - Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 4:30pm

Looking for a role where your automotive experience, customer service skills and estimating knowledge can be properly recognised? This permanent Bodyshop Advisor and Estimator position offers an uncapped earning potential of up to £42,000, alongside structured development and the opportunity to build a long-term career within a busy automotive environment.

With consistent Monday to Friday working hours and an early finish on Fridays, this is an opportunity to achieve a strong work-life balance while working as part of an established aftersales and bodyshop team.

WHAT'S IN IT FOR YOU?

• Basic salary of £32,000 - £36,000 depending on experience
• Uncapped OTE up to £42,000
• Monday to Friday working pattern
• Ongoing training and development
• Opportunity to develop your automotive knowledge and experience
• Long-term career progression within the industry

THE ROLE

This is a varied customer-facing position combining Bodyshop Advisor, Service Advisor and Estimator responsibilities. You will be responsible for managing customers throughout the repair process while supporting estimating, insurance claims and the day-to-day coordination of Bodyshop repairs.

Key responsibilities include:

• Managing customer bookings, enquiries and repair appointments from initial contact through to vehicle handover.
• Carrying out vehicle inspections and preparing accurate Bodyshop repair estimates.
• Managing insurance claims and liaising with insurers, engineers and customers regarding repair authorisations.
• Providing regular repair updates while ensuring customer expectations are effectively managed.
• Coordinating vehicle assessments and working closely with technicians and Bodyshop colleagues to maintain an efficient workflow.
• Monitoring repair progress and supporting the achievement of productivity and quality standards.
• Sourcing and ordering non-franchise parts while liaising with suppliers regarding pricing and availability.
• Maintaining accurate repair records, estimates and customer documentation.

ABOUT YOU

• Previous experience as a Bodyshop Advisor, Bodyshop Estimator, Service Advisor, Vehicle Damage Assessor or similar automotive position.
• Strong knowledge of Bodyshop repair processes and vehicle estimating.
• Experience dealing with insurance claims and repair authorisations is highly desirable.
• Excellent customer service, communication and relationship-building skills.
• Strong administration and organisational ability with excellent attention to detail.
• Comfortable managing multiple tasks within a busy Bodyshop environment.
• A professional, positive and team-focused approach.