Bodyshop Advisor

Stephen James BMW & MINI; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a well-established automotive group as a Bodyshop Advisor in London, providing essential customer service within a busy Bodyshop environment. This role involves managing customer interactions, ensuring smooth operations, and promoting services while delivering exceptional experiences. A passion for the automotive industry and strong communication skills are critical for success in this position.

Benefits

Market-leading benefits

Personal development and training opportunities

Qualifications

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Attention to detail and strong organisational skills.
• Previous experience preferable in automotive or bodyshop role.

Responsibilities

• Provide courteous and efficient reception for the Bodyshop.
• Manage customer enquiries and appointments.
• Oversee invoicing for completed repair jobs.
• Regularly update customers about repair progress.

Skills

Customer service skills

Communication skills

Organisational skills

Attention to detail

Education

Previous experience in automotive industry

Job description

Join to apply for the Bodyshop Advisor role at Hedin Automotive BMW & MINI Group

1 week ago Be among the first 25 applicants

Join to apply for the Bodyshop Advisor role at Hedin Automotive BMW & MINI Group

BODYSHOP ADVISOR

Hedin Automotive BMW & MINI has a great opportunity for a Bodyshop Advisor to join the team. If you have a passion for the automotive industry and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

BODYSHOP ADVISOR

Hedin Automotive BMW & MINI has a great opportunity for a Bodyshop Advisor to join the team. If you have a passion for the automotive industry and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

YOUR ROLE.

As the Bodyshop Advisor you will provide a courteous and efficient estimating and reception service for the Bodyshop and SMART repair department, reporting into the Bodyshop Manager, and liaising closely with colleagues across the Centres. You will be responsible for selling Bodyshop time, products, and services, liaising with insurance companies and their engineers where appropriate.

The main duties of the role include:

• Be the first point of contact, offering a warm and courteous reception to all our customers.
• Manage incoming enquiries, administrative tasks, and phone calls, and make customer bookings.
• Schedule customer appointments and plan arrival times to minimise waiting periods for vehicle drop-off and pick-up.
• Ensure all completed SMART repair jobs are invoiced correctly
• Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
• Oversee the return of vehicles to customers, explaining the work done and any charges
• Promote Bodyshop and SMART repair services.
• Regularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always current
  
  

YOUR PROFILE.

• Strong customer service and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Attention to detail and strong organisational skills
• Previous experience in a similar role preferable within the automotive industry/accident repair centre/ bodyshop environment.
  
  

About Us.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

SALARY AND HOURS.

Basic Salary £28,8571 with an OTE £34,500 per annum

Working hours are Monday – Friday, 8am–6pm.

Benefits.

Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page.

Click apply today and take the first step towards a rewarding career in the automotive industry.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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