Bodyshop Admin & Customer Experience Specialist

Sytner; Gloucester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement 33 days

Career Development

Discounted Car Schemes

Cycle to work scheme

One day paid voluntary/community work

Job summary

Sytner Group's Mercedes-Benz of Bristol is seeking a proactive Bodyshop Administrator / Assistant VDA to join a busy team. You’ll welcome customers, handle enquiries, prepare repair estimates and support ongoing admin tasks to ensure a smooth repair journey.

The role offers full training, opportunities to progress within the Sytner Group and a friendly, professional environment focused on delivering excellent service to customers and colleagues alike.

Qualifications

• Strong customer service skills and a friendly, professional approach.
• Excellent communication and interpersonal abilities.
• Good organisational skills with attention to detail.
• Positive team player who can work in a fast-paced environment.

Responsibilities

• Greeting customers with a warm, professional welcome.
• Assisting customers with Bodyshop enquiries and updating them on the repair process.
• Preparing and presenting vehicle repair estimates.
• Identifying opportunities to promote Bodyshop services and products.
• Supporting the team with administrative tasks and customer communications.
• Maintaining accurate customer and vehicle records.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Team player

Willingness to learn

Proactive

Job description

Sytner Group's Mercedes-Benz of Bristol is seeking a proactive Bodyshop Administrator / Assistant VDA to join a busy team. You’ll welcome customers, handle enquiries, prepare repair estimates and support ongoing admin tasks to ensure a smooth repair journey.

The role offers full training, opportunities to progress within the Sytner Group and a friendly, professional environment focused on delivering excellent service to customers and colleagues alike.