BodyScape - Front of House Team Member

SeeMeHired.com; Edenderry; On-site; GBP 1,240,000 - 1,515,000; Part time

Benefits offered by this job

Hotel discounts

Health plan

Diamond hospital membership

Pension scheme

Maternity pay

Paternity pay

Cycle to work

Refer a friend

Employee events

Employee of the Month

FLOW training pay

Annual leave increase

Wellbeing guidance

Free gym membership

Andras Academy

Job summary

BodyScape Front of House Team Member at Andras Hotels is a welcoming, front-of-house role within Northern Ireland's largest hotel group. You’ll greet guests, answer queries in person and over the phone, and ensure a friendly, professional atmosphere at the reception and club desk.

Hours are 8 per week. The role offers staff benefits including discounted hotel rates, health plan, pension and development programmes through Andras Academy, and opportunities to progress within the Andras Hotels

Qualifications

• One year experience in reception / front of house
• Experienced in high standard customer service, customer facing role
• Willing to become qualified in Emergency Responder, First Aid & Pool Operations
• Passion for fitness and helping others achieve goals

Responsibilities

• Communicate positively with club members and provide a positive outlook to work and fitness
• Meet team targets on a daily, weekly and monthly basis
• Be well presented, professional and polite at all times
• Promote the sales of fitness products and merchandise
• Support the membership team and contribute towards membership sales targets
• Ensure cashing up procedures are followed and banking completed to company standards
• Maintain high standards of club appearance and member service
• Ensure Health & Safety requirements are met and understood

Skills

Customer service

Reception / Front of House

Teamwork

Positive attitude

Integrity

Diversity & Respect

Job description

BodyScape - Front of House Team Member

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

This role is such a pivotal role within the business as you are the first and last point of contact with all of our customers, answering any queries they may have face to face or over the phone. Creating a friendly, relaxing and professional environment, you’ll provide exceptional and efficient customer service and as working as part of the Front office team you’ll give a warm welcome, answering queries in a caring and helpful way, and ensuring everyone feels valued.

Hours

8 hours per week available.

What we offer:

• Discounted hotel rates at six thousand hotels worldwide

• Health Care Cash Plan

• Diamond membership of Kingsbridge Hospital Group

• Enhanced Pension Scheme

• Enhanced Maternity Pay

• Enhanced Paternity Pay

• Cycle to work

• Recruit a friend scheme

• Employee Appreciation and Social Events

• Employee of the Month Award

• £20 for completion of FLOW training

• Increased Annual leave with service

• Communication and advice on Health and Wellbeing

• Free membership at BodyScape Health Club

• Andras Academy – Training & Development Programmes & progression opportunities within the Andras Hotels Group

• Hotel Incentive Scheme

About the role

Your day to day

• Communicate positively with club members providing a positive outlook to work and fitness

• Show productivity and positivity in a pressurised environment

• Meet individual team targets on a daily, weekly and monthly basis

• Be well presented, professional and polite at all times.

• Promote the sales of fitness products and merchandise

• Support the membership team and contribute towards membership sales targets in club

• Ensure the cashing up procedures are followed and banking completed in line with company expectations.

• Have passion for the overall standards and appearance of the club at all times, focusing on giving every member excellent service

• Ensure the facility meets Health & Safety requirements.

• Promote benefits to members by showing them how to use it

• Manage problem swipes effectively.

• Drive positive member retention through delivering reception processes to an excellent standard, encouraging members to get involved with peak time gym floor activity and Group Fitness by making tanoy announcements, and having 121 conversations to encourage participation.

How do I deliver this?

We genuinely care about people, and we show this through living the Andras Hotels behaviours.

• Team Work – work cooperatively and effectively with others

• Positive and “Can Do” attitude – positive, friendly manner with customers and colleagues

• Commitment – “I do what I say”, commitment to do the best in everything I do

• Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups

• Integrity – honest, respectful and accountable

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• One year experience in reception / front of house role
• Experienced in a high standard customer service, customer facing role
• Willing and able to become qualified in Emergency Responder, First Aid & Pool Operations
• A passion for fitness and helping others work towards goals

Desired Criteria

• Experience working in Front of House in a gym
• Qualified in First Aid
• Qualified Emergency Responder
• Qualified in Pool Operations
• Experience of being a key holder for the gym