BMW Service Manager

Sytner Group; Luton; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

27 days holiday

Company Car

Private Medical Insurance

Enhanced Pension Entitlement

Discounted Car Schemes

Career Development

Volunteer day

Job summary

Sytner BMW & MINI Luton is seeking an experienced Service Manager to lead the service team, oversee service advisors, technicians, and support staff, and deliver a full Aftersales service to customers while maximizing profitability from parts, labour hours, MOT, lubricants and tyres. The role is full-time and may include weekend work to maintain the highest service standards across the dealership.

You will join the Management Team with a strategic mindset and focus on operational excellence to

Qualifications

• Experience in a similar role within the motor industry.
• Strong technical knowledge relevant to vehicle services.
• Ability to lead a team in a high-pressure environment.
• Focus on customer-first service and operational excellence.

Skills

Leadership

Motor industry experience

Technical knowledge

Customer service

Operational excellence

Strategic mindset

Job description

About the role

An excellent opportunity has arisen for an experienced Service Manager to join Sytner BMW & MINI Luton

As Sytner Service Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.

You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 27 days plus bank holidays
• Company Car
• Industry-leading Maternity, Paternity and Adoption Pay
• Private Medical Insurance
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• Career Development
• Enhanced Pension Entitlement
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.