BMS Field Service Engineer

BOSS CONTROLS: Building Optimisation System Solutions; Horsham; On-site; GBP 44,000 - 48,000; Full time

Benefits offered by this job

Company car

Company pension

Life insurance

Private medical insurance

Referral programme

Sick pay

Bonus scheme

Job summary

Boss Controls is seeking a Field-Based BMS Service Engineer to join our team in the South East. You will perform scheduled servicing, fault finding, and remote support to optimise building management systems and energy use.

You will handle on-site visits, diagnostics, and minor software updates, with occasional out-of-hours rota commitments. A full UK driving licence and willingness to travel are required to support customers across the region.

Qualifications

• Minimum 2 years’ experience servicing and maintaining BMS control systems.
• Practical experience with Trend, Tridium Niagara and/or Siemens/Distech advantageous.
• Full UK driving licence and willingness to travel.

Responsibilities

• Scheduled servicing and maintenance of client BMS systems.
• Fault finding, diagnostics and resolution of BMS issues.
• Provide remote technical support to clients where required.
• Attend reactive callouts and breakdowns, including out-of-hours rotas.
• Carry out software adjustments and improvements during service visits.
• Work with customers and our technical teams to resolve connectivity issues.

Skills

BMS fault-finding

HVAC control understanding

Communication skills

Autonomous work

Travel willingness

Verbal and written communication

Tools

Trend

Tridium Niagara

Siemens/Distech

Job description

Salary

£44,000 – £48,000 a year

Location

Head office in Horsham, West Sussex. Ideal location around the South East

Job Type

Full-time, permanent

Work Authorisation

• Right to work in the United Kingdom

Benefits

• Company car
• Company pension
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Bonus scheme

No agencies

About Boss Controls

At Boss Controls, we create smart buildings by optimising Building Management Systems (BMS). As well as reducing costs and enabling affordable and clean energy, other tangible benefits include increasing productivity, promoting good health and wellbeing. We are committed to sustainability and conservation efforts through effective maintenance and proactive contributions.

We have a fantastic opportunity to join a growing team. If, like us, you are motivated by delivering excellence, then you will fit perfectly within the Boss Controls company, and together, we create smarter buildings for a more sustainable future.

Working with Boss Controls

We are proud of our whole team, from expert BMS Controls Engineers to Customer Service Advisors and our values help guide the success of our business and we work with our colleagues and customers in line with these principles.

Boss Controls follows a careers pathways framework to ensure you are on a professional journey that aligns your aspirations with the company needs. We offer internal and external training to support your career development. You have the potential to navigate your career towards specified interests so that together we create smarter buildings.

Are you the kind of person who not only excels in technical skills and efficiency but also shows dedication, flexibility, initiative, outstanding customer service, and a passion for personal and team development? We are looking for someone who is driven, confident, and able to work well with team members and customers alike.

General Duties & Responsibilities of the Role

• Scheduled servicing and maintenance of client BMS systems.
• Planned preventative maintenance of BMS and associated control systems.
• Fault finding, diagnostics and resolution of BMS issues.
• Provide remote technical support to clients where required.
• Attend reactive callouts and breakdowns, including participation in the out-of-hours callout rota.
• Carry out hardware testing and system checks as required.
• Make software adjustments and improvements where identified during service visits.
• Carry out minor panel and controls modifications where required.
• Provide clear and timely service reports detailing works undertaken, findings, recommendations and any further actions required.

System Maintenance, Fault Finding & Minor Works

• Carry out fault finding and diagnostics across BMS controls, networks and associated field equipment.
• Make software and configuration changes to existing systems as required to resolve faults or improve system operation.
• Carry out minor software works, controller replacements and system modifications where required.
• Check and validate BMS operation following maintenance, repair or modification works.
• Assist with small upgrades and commissioning works where these form part of service activities.
• Work with customers and our technical teams to resolve BMS connectivity, communications and remote access issues.
• Ensure changes made to systems are properly tested, recorded and reflected within service reports.

Collaboration, Training & Development

• Support the training and mentoring of apprentice and developing engineers where appropriate.
• Encourage and support colleagues in developing their skills, behaviours and capabilities.
• Work alongside Technical Managers and other experienced engineers for advanced technical support and development.
• Undertake manufacturer product training as products and technologies develop.
• Share technical knowledge and experience across the service team.

Other Responsibilities & Duties

• Survey existing BMS installations and identify opportunities for repairs, upgrades, optimisation and energy improvements.
• Support the preparation and scoping of minor works and remedial quotations where required.
• Attend reactive callouts and breakdowns with confidence, working through faults methodically to identify and implement an appropriate resolution.
• Maintain accurate internal and customer-facing documentation in line with Boss Controls requirements.
• Work safely and professionally while representing Boss Controls on customer sites.

This list is not exhaustive, and from time to time you may be asked to carry out additional duties appropriate to the nature and scope of the position.

Skills and Experience

• Minimum 2 years’ experience servicing and maintaining BMS control systems.
• Practical experience working with Trend, with experience of Tridium Niagara and/or Siemens/Distech advantageous.
• Strong BMS fault-finding and diagnostic skills across software, controllers, networks and field equipment.
• Relevant Trend, Tridium or Siemens/Distech training/certification desirable.
• Good understanding of HVAC systems and their control strategies.
• Electrical or HVAC experience is advantageous.
• Good verbal and written communication skills.
• Ability to build rapport with clients and provide excellent customer service.
• Ability to adapt your approach depending on the situation and the experience of those around you.
• Ability to work autonomously and as part of a wider team.
• A practical, methodical approach to fault finding and problem solving.
• Full UK driving licence.
• Willingness to travel as required.

Working Pattern

• The role is primarily field-based, with working hours of 8:30am to 5:00pm, Monday to Friday.
• Boss Controls operates a 24/7 service, Monday to Sunday, and service engineers are required to participate in the on-call rota.
• Overtime and weekend work may be available.