Blood Donation Assistant - Driver

Welsh Blood Service; Bangor; On-site; GBP 21,000 - 24,000; Full time

Job summary

The Welsh Blood Service is recruiting a full-time Clinic Collection Assistant with driving duties to support donor reception, venepuncture, and post-donation care across Wales. Comprehensive training will be provided; no medical background required, but excellent customer service is essential.

You will travel to multiple locations using WBS fleet vehicles, support Welsh/English-speaking donors, and join a multi-skilled team focused on safe, compassionate donor experiences and high-quality

Qualifications

• Level 3 qualification or equivalent experience; autonomous practice.
• Full manual UK driving licence with no more than 3 penalty points.
• Category C1 & D1 licence or commitment to training within 6 months.

Responsibilities

• Deliver excellent customer service and direct donor care during the blood donation process.
• Perform venepuncture and drive as required, in a multi-site setting.
• Work to clinical/quality standards to safeguard donor and patient safety.
• Develop skills in venepuncture, donor screening, appointment management and reconciliation.
• Flex between blood mobiles, static sites and community clinics across a large area.

Skills

Customer service

Teamwork

Venepuncture ability

Communication

Organisation

Problem solving

Education

Level 3 qualification

Tools

DATIX

ESR

Blood Establishment Computer System

Job description

Job summary

The Welsh Blood Service (WBS) provides blood products to NHS Hospitals across Wales and is currently recruiting a full time Clinic Collection Assistant to include driving duties. From the members of the public who make incredible, life-saving donations to the dedicated members of our team who make it happen - people are essential to the service we provide. You could help us change lives.The role is diverse and will include , welcoming donors, testing donors to see if they are able to give blood on that day, taking blood, maintaining records and offering basic clinical advice and aftercare. You will also be loading/unloading and assembling mobile donation equipment. You will need to be comfortable with the sight of blood.

You must be able to travel to undertake the duties of the post at various locations. WBS fleet vehicles, team minibus and equipment vehicles are provided. We will give you all the technical training you need to perform venepuncture (using needles to take blood), so you don't need a medical background. However, you will need to demonstrate excellent customer service skills and have a friendly and flexible approach which will make donors feel welcome at ease and valued.

Main duties of the job

The role will deliver both excellent customer service and direct care to donors throughout the blood donation process. You will be working as part of a multi-skilled team committed to creating a caring environment and excellent customer service experience whilst identifying and meeting the expectation of individual donors so that blood is donated safely and donors are encouraged to return. This will include delivering high standards in customer service, performing venepuncture and driving duties.

Working to agreed clinical and quality standards and procedures to safeguard donor and patient safety.

It will be the requirement of the post holder to develop skills in the areas of venepuncture, donor screening, meeting and greeting, appointment management and reconciliation in addition to core skills.

There will be a requirement for all staff to flex through various teams and blood collection facilities such as blood mobiles, static sites and community clinics covering a large geographical area.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

At Velindre University NHS Trust, we are proud to deliver specialist services across Wales through the Velindre Cancer Centre and Welsh Blood Service, supported by our corporate teams and partnerships with NHS Wales Shared Services Partnership and Health Technology Wales.

As we look to the future, we are preparing for the opening of the new Velindre Cancer Centre (nVCC) in Spring 2027--an exciting milestone that will transform cancer care for our population. Located within easy reach of the vibrant city of Cardiff and the stunning Brecon Beacons, we offer a unique working environment that combines innovation, collaboration and an excellent quality of life.

Since our formation in 1994, our dedicated workforce has remained committed to delivering the principles of prudent healthcare across a wide range of roles. We continue to play a vital role in our communities and have ambitious plans to further improve the services we provide.

Everything we do is underpinned by our Trust values. We are caring, respectful, and accountable in how we work with patients, donors, partners and each other--ensuring we deliver the highest standards of care while continuously striving to improve.

If you want to work for an organisation that makes a real difference, embraces innovation, and offers rewarding career opportunities in an inspiring setting, Velindre University NHS Trust is the place for you.

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents.

Qualifications and Knowledge

Essential

• Level 3 qualification; or equivalent experience e.g. evidence of autonomous practice
• Must hold a full manual UK driving licence with no more than 3 penalty points
• Must hold a Category C1 & D1 driving licence or commit to undertaking training to obtain the licence within 6 months of start date

Desirable

• Hold a First Aid Certificate

Experience

Essential

• Experience of working within a customer focused environment. Experience of working in a team. Experienced in dealing with sensitive or confidential matters

Desirable

• Experience of working with people at all levels. Experience of using local systems, e.g. DATIX, ESR, Blood Establishment Computer System or other bespoke systems

Skills and Attributes

Essential

• Good communication, written and numeracy skills. Ability and dexterity to undertake venepuncture. Able to work methodically and accurately and follow instructions. Demonstrate the ability to promote and foster good working relationships within a team. Standard keyboard/IT skills. Confident in the use of automated equipment. Ability to work under pressure. Able to work methodically and accurately. Ability to work on own initiative and manage own workload. Good organisational skills. Problem solving skills

Desirable

• Level 1 to 5 Welsh Language skills in understanding, speaking, reading, and writing

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name: Welsh Blood Service

Address: Welsh Blood service, Unit 30 Llandgai Industrial Estate, Bangor, LL57 4YH, United Kingdom

Employer's website: https://www.welsh-blood.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact: Clinical Operations Manager, Jane Porter, [e-mail], 03000859405

Supporting documents

Welsh Blood Service's privacy notice (opens in a new tab)