Block Manager & Client Relationship Builder (Knightsbridge)

The Recruitment Experts, incorporated; Greater London; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Market-leading agency

Prestigious portfolio

Supportive environment

Career progression

Job summary

The Recruitment Experts in London is seeking an experienced Block Manager to oversee a portfolio of high-end residential blocks in Chelsea. You will be the main point of contact for leaseholders, contractors, and stakeholders, ensuring service excellence and regulatory compliance.

This client-facing role demands confidence, professionalism, and strong communication skills, especially over the phone, with responsibility for budget monitoring and service delivery across a prestigious portfolio.

Qualifications

• Proven track record in Block Management.
• ATPI qualified.
• Strong organisational skills and attention to detail.
• Confident and professional telephone manner.
• Excellent communication and interpersonal skills.
• Highly motivated with a proactive approach.
• Ability to commute within 1 hour of Chelsea, London.

Responsibilities

• Manage a portfolio of prestigious residential blocks.
• Liaise with leaseholders, residents, and contractors effectively.
• Oversee maintenance, repairs, and planned works.
• Ensure full compliance with all relevant legislation and regulations.
• Conduct regular site inspections and manage service delivery.
• Handle enquiries and resolve issues in a timely and professional manner.
• Build and maintain strong relationships with stakeholders.
• Monitor budgets and service charge expenditure.
• Ensure excellent levels of customer service at all times.

Skills

Block Management

Communication

Organisation

Telephone manner

Proactive

Commutable to Chelsea

Job description

Job Title: Block Manager
Location: Chelsea, London
Salary: £45,000 - £60,000 (dependent on experience)

We are working with a highly respected and well-established local agency in Chelsea, known as market leaders within the prime residential property sector. They are seeking an experienced and motivated Block Manager to join their growing team and take responsibility for a high-value, prestigious portfolio.

The Role

As Block Manager, you will be responsible for overseeing the day-to-day management of a portfolio of high-end residential blocks. You will act as the key point of contact for leaseholders, contractors, and stakeholders, ensuring the highest standards of service and compliance are maintained at all times.

This is a client-facing role requiring confidence, professionalism, and strong communication skills, particularly over the phone.

Key Responsibilities

• Manage a portfolio of prestigious residential blocks
• Liaise with leaseholders, residents, and contractors effectively
• Oversee maintenance, repairs, and planned works
• Ensure full compliance with all relevant legislation and regulations
• Conduct regular site inspections and manage service delivery
• Handle enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with stakeholders
• Monitor budgets and service charge expenditure
• Ensure excellent levels of customer service at all times

About You

We are looking for an energetic, friendly, and highly motivated individual who thrives in a fast-paced environment.

Essential requirements

• Proven track record in Block Management
• ATPI qualified
• Strong organisational skills and attention to detail
• Confident and professional telephone manner
• Excellent communication and interpersonal skills
• Highly motivated with a proactive approach
• Ability to commute within 1 hour of Chelsea, London

Desirable

• Experience managing high-value or prestige portfolios
• Previous experience working with a leading or well-respected agency

What's on Offer

• Competitive salary (£45,000 - £60,000 depending on experience)
• Opportunity to work with a highly respected, market-leading agency
• Prestigious portfolio in one of London's most desirable areas
• Supportive and professional working environment
• Excellent career progression opportunities

If you are an experienced Block Manager looking to join a top-tier agency with an exceptional reputation and a high-quality portfolio, we would love to hear from you.